CHARRICE FINKS
Fernley,NV
Summary
Detail-oriented professional with strong customer service skills, ensuring accuracy, efficiency, and client trust in any environment
Overview
19
19
years of professional experience
Work History
Data Processor
Cognizant Technology Solutions, US
05.2023 - Current
- Accurately processed orders and requests into client application servers and databases, ensuring seamless operations.
- Conducted thorough reviews of production processes to identify and address potential quality issues, driving continuous improvement.
- Maintained strict confidentiality to safeguard customer confidence and protect operational integrity.
- Adhered to data entry protocols, regulations, and standards to ensure accuracy and compliance.
- Trained new employees in processing procedures, fostering team efficiency and knowledge transfer.
- Cross-trained within departments and provided backup support to ensure operational continuity.
Data Entry Clerk
Panorama Insurance Associates
10.2016 - 04.2023
- Completed data entry tasks with accuracy and efficiency.
- Uploaded reports to the company's database using Microsoft Excel.
- Managed accounts for over 10 insurance companies, handling reports, invoices, and policies.
- Obtained scanned documents and updated information in the company's database.
- Cross-trained and oversaw new data entry employees to adapt to the reports and guidelines.
- Performed receptionist tasks by answering phones promptly and directing incoming calls to the correct offices.
- Greeted incoming visitors and agents professionally, providing friendly and knowledgeable assistance.
Graphic Design Volunteer
Western Farm Workers Association
07.2016 - 07.2016
- Designed marketing materials, including advertisements for small businesses, to promote company events across newspapers and brochures.
- Utilized Adobe Photoshop, Illustrator, and InDesign to create new images, integrate content from mockups, and incorporate stock images for print and digital media.
- Developed original designs for print media, ensuring visual appeal and consistency across newspapers and marketing materials.
- Maintained clean, neat, and operational facilities to serve program needs.
Sales Associate
The Home Depot
06.2013 - 10.2016
- Accurately processed POS transactions, returned coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Collaborated with sales team members to stay current on inventory levels, completed accurate orders, and resolved item issues.
Production Artist
Robert Half International Headquarters
10.2012 - 03.2013
- Contract position to anticipated design issues and proved to be proactive in developing effective solutions.
- Collaborated with stakeholders during development processes to confirm creative proposals and design best practices.
- Manually coded newsletters, landing pages, and notifications optimized for multiple browsers and email platforms across Robert Half and its affiliates.
- Performed user experience quality assurance testing to identify and remedy shortcomings
- Employed coding practices based on commonly accepted standards to establish alternative site layouts
Front End Developer
FriendFinder Networks Incorporation
01.2007 - 01.2012
- Hand coded responsive features for newsletters, notifications, and promotional webpages using HTML and CSS for affiliates across mobile and desktop platforms.
- Collaborated with stakeholders to refine creative proposals and ensure adherence to design best practices throughout the development process.
- Designed and manually coded email templates for FriendFinder and its sister sites using in-house development tools.
- Organized and managed spreadsheets containing stock image filenames, model names, and banner advertisements for streamlined content tracking.
HTML Developer Intern
EverDream Corporation
08.2006 - 12.2006
- Attended marketing and Customer Technical Support meetings to gain insights into project requirements.
- Exported HTML-coded text files to in-house servers for deployment.
- Collaborated with team members to learn coding best practices and organize files in subfolders.
- Tested applications for usability and adherence to coding standards.
- Shadowed team members to gain hands-on experience in troubleshooting and technical issue resolution.
Education
Associate of Arts - Graphic And Interactive Design
Foothill College
Los Altos, CA06-2019
Certificate - Practitioner Project Management
DeAnza Community College
Cupertino, CA08.2015
Bachelor of Arts - Digital Communications And Multimedia
California State University - East Bay
Hayward, CA12.2009
Associate of Arts - Liberal Arts
Ohlone College
Fremont, CA07.1999
High School Diploma -
James Logan High School
Union City01-1995
Skills
- Exceptional customer service
- Product knowledge
- Data entry and order processing
- Email and phone etiquette
- Quality assurance
- Keyboarding 50 wpm
- 10-Key 8652 kph
- Visual Studio
- SAP NetWeaver
- Microsoft 365
- Adobe Acrobat
- Adobe Photoshop
- Adobe Illustrator
- AI-powered tools, including Microsoft Copilot
Timeline
Data Processor
Cognizant Technology Solutions, US
05.2023 - Current
Data Entry Clerk
Panorama Insurance Associates
10.2016 - 04.2023
Graphic Design Volunteer
Western Farm Workers Association
07.2016 - 07.2016
Sales Associate
The Home Depot
06.2013 - 10.2016
Production Artist
Robert Half International Headquarters
10.2012 - 03.2013
Front End Developer
FriendFinder Networks Incorporation
01.2007 - 01.2012
HTML Developer Intern
EverDream Corporation
08.2006 - 12.2006
Associate of Arts - Graphic And Interactive Design
Foothill College
Certificate - Practitioner Project Management
DeAnza Community College
Bachelor of Arts - Digital Communications And Multimedia
California State University - East Bay
Associate of Arts - Liberal Arts
Ohlone College
High School Diploma -
James Logan High School
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