Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
Work History
Event Staffing Manager
Eclipse Staffing and Security
Indianapolis, IN
03.2024 - Current
Reviewed resumes and applications to determine if candidates met the required criteria for open positions.
Conducted interviews with potential employees to assess qualifications, skills, and experience.
Managed onboarding processes for new hires including orientation programs and training sessions.
Created job postings and advertisements for open positions.
Participated in job fairs as a representative of the company's recruitment team.
Reviewed resumes and conducted phone screens with potential candidates.
Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts.
Scheduled meetings with employees to address concerns and grievances.
Handled employee discipline and termination to address policy infractions.
Case Manager
Glendale Chiropractic
Indianapolis , In
08.2022 - 05.2024
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Proven ability to learn quickly and adapt to new situations.
Passionate about learning and committed to continual improvement.
Worked effectively in fast-paced environments.
Strengthened communication skills through regular interactions with others.
Resolved problems, improved operations and provided exceptional service.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Excellent communication skills, both verbal and written.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Cultivated interpersonal skills by building positive relationships with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Skilled at working independently and collaboratively in a team environment.
Patient Service Representative and Scheduling
Indianapolis Gastroenterology and Hepatology
Indianapolis, IN
02.2020 - 07.2021
I collaborated with more than 15 doctors, physician assistants, and nurse practitioners across different facilities, coordinating surgeries and office visits. I also worked with nine hospitals, endoscopy centers, and various doctors' offices to secure cardiac clearances and authorizations. Additionally, I closely managed the schedules of two doctors, which included reconstructing calendars, arranging time off, and coordinating rescheduling efforts.
Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
Maintained a high level of customer service when interacting with patients over the phone or in person.
Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
GTL Site Admin
Indiana Department of Correction
Putnamville, IN
08.2018 - 02.2020
I organized all telephone communications with family to inmates.
I took care of all the technology such as phones and tablets WiFi and such in the prison.
I executed the emergency shutdown procedures for the facility.
Provided guidance on best practices for using technology resources securely.
Trained end users on how to use new systems and technologies effectively.
Created user accounts, set up permissions, and monitored system security.
Staffing Manager
Eclipse Staffing and Secuirty
Indianapolis , IN
05.2017 - 08.2018
Provided guidance to hiring managers on interviewing techniques and selection criteria.
Performed background checks on applicants prior to extending offers of employment.
Reviewed resumes and conducted phone screens with potential candidates.
Conducted interviews to evaluate applicants' qualifications and skills.
Managed recruitment process from initial contact through onboarding of new hires.
Developed and maintained relationships with potential job candidates.
Back and Front Office Medical Assistant
Back and Neck Pain Centers
, IN
03.2015 - 05.2017
Prepared treatment rooms before patients arrived for their appointment.
Inputted data into electronic health records system accurately.
Provided excellent customer service to ensure satisfaction of all clients.
Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
Processed payments, invoices, credit card transactions and insurance claims.
Maintained inventory of medical equipment used in the office.
Account Manager
Elizabeth Arden
07.2005 - 01.2015
I held a position on the sales board for new products, my counter released all new product for the state.
I served as a top sales manager for the state, achieving a 38% growth in my first five years. Following this success, I was promoted to train underperforming branches.
Developed and implemented sales strategies that resulted in increased revenue.
Provided training support for new team members on best practices in sales processes and techniques.
Conducted product demonstrations for existing and potential customers.
Collaborated with marketing team to design promotional materials for products and services being sold.
Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
Answered customers' questions about product prices, availability, uses and credit terms.
Addressed customer questions and concerns regarding products, prices and availability.
Education
Associate - Billing and Insurance Coding
Ultimate Medical Academy
2017
Skills
Brand Management
Team Leadership
Verbal and written communication
Negotiation
Schedule Management
Emergency Response
Multitasking
Onboarding and Orientation
Professional Demeanor
Team building
Problem-solving abilities
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Manager-Non-Invasive Cardiology and Telemetry at IU Health Ball Memorial HospitalManager-Non-Invasive Cardiology and Telemetry at IU Health Ball Memorial Hospital