Charrie Mae Riggs
Junction City,Kansas
Summary
- As an experienced information writer, I have consistently delivered engaging and accurate content across various platforms. My skills in researching, analyzing data, and communicating complex information to diverse audiences have led to broadening my knowledge.
- With my extensive experience as a highly skilled customer service representative, I have successfully resolved various customer issues, including critical problems, and maintained strong client relationships. My proficiency in handling high-volume calls and offering quick and effective solutions has enhanced my customer service experience.
- Experienced support monitor with a strong track record of efficiently identifying and resolving technical issues. Proficient in monitoring systems to ensure optimal performance, and providing exceptional customer service and support.
- As an experienced and detail-oriented professional, I have a proven track record of reliability in delivering high-quality results. I am skilled in any task, with a strong work ethic and a commitment to meeting and exceeding expectations. I am a devoted individual seeking a role in any job. With my proven track record of exceeding expectations, I am committed to delivering results and contributing to a successful team.
- Personable candidate with excellent communication and customer service skills, proven experience in client relations, and a solid ability to build and maintain positive relationships with colleagues and clients.
- Energetic and optimistic professional with a proven track record of maintaining a positive attitude. Skilled in problem-solving and effectively working with teams to achieve goals.
- Experienced and customer-focused professional with a proven record of creating cheerful and engaging smiles. Skilled in fostering a welcoming environment and ensuring client satisfaction. Strong communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child Protection Specialist
Department of Children and Families
Junction City, KS
08.2024 - Current
- Compiled research data from various sources into reports for use by legal teams during court proceedings.
- Developed and implemented child protection strategies for at-risk children.
- Coordinated with local schools to monitor the educational progress of children involved in the system.
- Conducted regular home visits to assess safety and wellbeing of children in high-risk situations.
- Collaborated with social services, law enforcement, and other stakeholders to provide comprehensive support for vulnerable families.
- Identified potential abuse or neglect cases and referred them to appropriate agencies.
- Provided crisis intervention services to families facing difficult challenges.
- Assisted in the development of individual case plans for children in need of protection.
- Evaluated family dynamics and provided counseling to help build strong relationships between parents and caregivers and their children.
- Monitored court proceedings related to child welfare cases and reported findings as necessary.
- Educated parents and caregivers on proper parenting techniques, behavior management, health care, nutrition.
- Facilitated meetings with community partners to ensure that all parties are informed about cases involving child protection issues.
- Attended trainings on a regular basis to stay up-to-date on current laws, regulations, trends. related to child welfare issues.
- Maintained accurate records on all case activities including notes from interviews and assessments conducted with clients and families.
- Participated in multidisciplinary team meetings to discuss best practices when working with at-risk youth.
- Worked closely with foster care providers and other community organizations providing services for children in need of protection.
- Assessed family dynamics through home visits and interviews while also considering cultural backgrounds.
- Established positive relationships with clients and families while advocating for their rights throughout the process.
- Provided ongoing support services such as referrals, resources information, mentoring programs.
- Actively participated in community outreach events aimed at raising awareness around child protection issues.
- Identified appropriate community resources and provided referrals for services.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Maintained confidentiality through stringent handling of charts and data.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Counseled parents on proper child-rearing choices.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Attended hearings with victims to provide emotional support.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Supported individuals by facilitating weekly group sessions.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
Student Support Monitor
Geary USD 475
Junction City, Kansas
08.2019 - 05.2024
- Conducted regular check-ins with students to provide academic and emotional support
- Organized study groups and workshops to enhance student learning experiences
- Maintained detailed records of student progress and provided feedback on areas for improvement
- Collaborated with teachers and administrators to implement intervention strategies for at-risk students
- Ensured the safety of the students.
Hotel Front Desk and Night Auditor
Best Western Hotel
Junction City, Kansas
05.2022 - 08.2022
- Successfully resolved guest complaints and improved satisfaction ratings by implementing proactive solutions
- Proficiently checked guests in and out, managed reservations and handled payment transactions
- Collaborated with housekeeping and maintenance teams to ensure seamless guest experiences
- Demonstrated strong communication skills while assisting guests with inquiries and providing recommendations.
Night Stocker
Defense Commissary Agency
Fort Riley, Kansas
04.2019 - 07.2019
- Efficiently restocked shelves at night to ensure products were readily available
- Maintained organized workspace, enabling quick retrieval of items for customers
- Utilized inventory management systems to track product levels for restocking purposes
- Collaborated with team members to complete tasks promptly.
Food Service Worker
Air Force and Army Exchange
Fort Riley, Kansas
11.2018 - 02.2019
- Provided exceptional customer service in a fast-paced cafeteria setting, ensuring the satisfaction of patrons
- Supported kitchen staff in preparing and serving meals and maintaining cleanliness
- Managed cash register and processed transactions accurately and efficiently
- Collaborated with team to streamline workflow and uphold food safety standards.
Photographer Freelancer
Self-employed
Fort Campbell, Kentucky
01.2014 - 08.2016
- Captured stunning landscapes and portraits for clients, showcasing creativity and technical skills
- Successfully managed projects from concept to delivery, ensuring client satisfaction and repeat business
- Collaborated with multiple vendors and models to coordinate shoots, demonstrating strong communication and organizational skills
- Produced high-quality edited images within agreed-upon deadlines, establishing a reputation for reliability.
Custodial
Andrews Company LLC
Fort Campbell, Kentucky
04.2013 - 08.2013
- Skilled in cleaning and sanitizing various surfaces to maintain high cleanliness standards
- Experienced in operating cleaning equipment, such as vacuums and floor buffers
- Proficient in following safety protocols and handling hazardous materials properly
- Collaborated effectively with team members to ensure efficient completion of custodial tasks.
Education
Bachelor of Arts - English
Adelphi, Maryland01.2024
Bachelor of Science - Secondary Education
Philippines01.2009
Skills
- Experienced information writer
- Researching and analyzing data
- Communicating complex information to diverse audiences
- Highly skilled customer service representative
- Resolving customer issues
- Handling high-volume calls
- Offering quick and effective solutions
- Support monitor
- Identifying and resolving technical issues
- Monitoring systems for optimal performance
- Providing exceptional customer service and support
- Detail-oriented professional
- Delivering high-quality results
- Strong work ethic
- Personable candidate
- Excellent communication and customer service skills
- Client relations
- Building and maintaining positive relationships
- Energetic and optimistic professional
- Problem-solving
- Working effectively with teams
- Customer-focused professional
- Creating cheerful and engaging smiles
- Fostering a welcoming environment
- Ensuring client satisfaction
- Strong communication and interpersonal skills
Certification
- Emergency Substitute Teaching License, Kansas Board of Education, 2025, True
- CPR or First Aid Certified
- Certificate of Customer Service Overview (Full Course (Support Services))
- Certificate for Diversity Awareness_ Staff-to-Staff
- Certificate of Completion for Emergency Safety Interventions (ESI)_ Requirements for Kansas
- Certificate of Completion for Equity Policies
- Certificate of Completion for FERPA_ Confidentiality of Records (Full Course)
- Certificate of Completion for Harassment Prevention Training
- Certificate of Completion for Youth Suicide_ Awareness, Prevention, and Postvention
Work Information
Child Protection Specialist
1010 W. 6th St., Junction City, KS 66441
Email: charriemae.riggs@ks.gov
Mobile:785-289-7490
Work: 785-492-6276
Awards
- Dean's List 2020 Spring
- Dean's List 2020 Summer
References
Daniela D Fotea LCSW
Licensed Clinical Social Worker
School Behavioral Health (SBH)
Child and Family Behavioral Health System (CAFBHS)
Irwin Army Community Hospital (IACH),
Fort Riley, KS, 66442
785-717-4639
daniela.d.fotea.civhealth.mil
danielafoteausd475.org
Allie Henry
Assistant Principal
Fort Riley Middle School
Fort Riley, KS, 66441
(785) 717-7778
alliehenryusd475.org
Mallory Horne, LCPC, MFLC
Leidos Inc.
(410)916-7596
(785)717-4500
malloryhorneusd475.org
Mallory.L.Horneleidos.com
Mayflor Holden
Administrative Officer
JointMultinational Readiness Center (JMRC)
Hohenfels,germany
NIPR: mayflor.j.holden.civ@army.mil
DSN: (314)522-5929
CIV: 09472:708-5929
CIV CONUS: 01149 9472708 5929
Eva Pearson
District School Employee
123 N Eisenhower Dr Junction City Kansas
(785)717-7802
evapearson@usd475.org
pearson.eva97@gmail.com
Timeline
Child Protection Specialist
Department of Children and Families
08.2024 - Current
Hotel Front Desk and Night Auditor
Best Western Hotel
05.2022 - 08.2022
Student Support Monitor
Geary USD 475
08.2019 - 05.2024
Night Stocker
Defense Commissary Agency
04.2019 - 07.2019
Food Service Worker
Air Force and Army Exchange
11.2018 - 02.2019
Photographer Freelancer
Self-employed
01.2014 - 08.2016
Custodial
Andrews Company LLC
04.2013 - 08.2013
Bachelor of Arts - English
Bachelor of Science - Secondary Education
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