Summary
Overview
Work History
Education
Skills
Skills - Pc Software
Timeline
Generic

Charriese Christopher

Lauderdale Lakes,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Spirit Airlines Inc.
05.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in regards to guest reservation.
  • Resolved guest complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated interactions with guest efficiently, finding satisfactory resolutions for both guest and the company alike. While remaining in compliance with FAA,TSA, and CBP regulations
  • Responded to guest requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and guest skills.

Courier

FedEx Express
11.2017 - Current
  • Responsible for picking up and delivering packages at homes and businesses on delivery route
  • Physically loading, unloading and preparing packages in station positions such as loader, unloader or palletizer
  • Maintain good relationships with customers and answer questions regarding packages or shipping methods
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.

Family Support Specialist

Gulf Coast Jewish Family and Community Service
06.2015 - 08.2020
  • Conducted supervised visitation between parents and siblings as the child or children's temporary legal guardian and provide transportation
  • Provided assistance, intervention and education to resolve issues of abuse and neglect by assisting with the acquisition of services related to issues such as substance abuse, adjustment and relationship issues, stress, daily living skills, budget training and employment assistance
  • Maintained records and reports
  • Enhanced family well-being by providing comprehensive support services and resources.
  • Assisted families in navigating complex social service systems to access needed supports and benefits.
  • Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
  • Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.

Sales lead/Associate

Pier 1 Imports
07.2012 - 03.2017
  • Performed administrative duties like recruiting and training staff, monitoring inventories, maintaining sales performance and provided customer service
  • Processed Ecommerce orders

Education

High School Diploma -

Clare Hall Secondary School

Skills

  • Proficient in Microsoft Word
  • Excel Proficiency
  • PowerPoint Presentation Design
  • Email Management Expertise
  • Lotus Notes Proficiency
  • Project Management
  • Data Access
  • Web Browser Expertise
  • Avaya Centre Vu Proficiency
  • Proficient in CMS Terminal Emulation
  • Cisco Networking
  • Talisma Proficiency
  • Customer service
  • Working independently
  • Individualized service planning
  • Cross-selling techniques

Skills - Pc Software

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Outlook Publisher
  • Lotus Notes
  • Project
  • Access
  • Internet Explorer
  • Avaya Centre Vu Terminal Emulator (CMS Terminal)
  • Cisco
  • Talisma

Timeline

Customer Service Representative

Spirit Airlines Inc.
05.2022 - Current

Courier

FedEx Express
11.2017 - Current

Family Support Specialist

Gulf Coast Jewish Family and Community Service
06.2015 - 08.2020

Sales lead/Associate

Pier 1 Imports
07.2012 - 03.2017

High School Diploma -

Clare Hall Secondary School

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Charriese Christopher