Summary
Overview
Work History
Education
Skills
Affiliations
Certification
COMMUNITY SERVICE
Timeline
Generic

Cheryl Harris

Norfolk,VA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted Records Clerk and Local Inmate Data Systems Technician. Authorized to work in the US for any employer. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Local Inmate Data Systems Technician

Hampton Roads Regional Jail
Portsmouth, VA
04.2021 - Current
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Evaluated reports and documents for discrepancies and inaccurate information.
  • Maintained and updated company filing systems.
  • Tracked file movement and researched document histories.
  • Prepared new files according to company needs and schedules.
  • Retrieved documents and files from records rooms and online databases.
  • Provided file, document and record access to appropriate personnel.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Maintained electronic databases and physical files.
  • Maintained high accuracy between physical and digital records through daily cycle counts and monthly inventory audits.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Maintained filing systems for electronic and hard copy documents for organized recordkeeping.
  • Checked monthly financial reports for accuracy and data integrity.
  • Prepare monthly L.I.D.S. report using Microsoft Excel spreadsheet.
  • Review and submit monthly report to supervisor.
  • Make contact with other jurisdictions, via telephone and email to clarify discrepancies.
  • Manually enter data for the morning Population and Bed count reports and submit the reports via email to the Command Staff and participating jurisdictions.
  • Review and sign Release Authorization Form for those inmates being processed for release.
  • Run VCIN wanted person search for inmates being processed for release.
  • Assist supervisors with last minute requests and tasks.
  • Assist with court paperwork and folder updates as needed to cover co-workers absence.

Records Technician

Hampton Roads Regional Jail
Portsmouth, VA
04.2021 - 10.2021
  • Maintained files and retrieved information from computer and manual filing systems.
  • Entered data and prepared documents, spreadsheets, reports and other materials.
  • Scanned, saved and organized hard copy and digital documents in computerized file library.
  • Assisted customers by answering routine administrative questions and resolving problems.
  • Updated indexes and file data for legal and official documents.
  • Researched, gathered and provided records information in response to requests submitted by phone and fax.
  • Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
  • Planned and arranged meetings, appointments and conferences for Inmates/lawyer/Community Service Board Representatives.
  • Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Retrieved documents and files from records rooms and online databases.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Performed routine inventory checks and notified supervisors of needed materials and shortages.
  • Prepared new files according to company needs and schedules.
  • Provided file, document and record access to appropriate personnel.

Jail Officer

Virginia Peninsula Regional Jail
Williamsburg, VA
06.2020 - 09.2020
  • Searched prisoner cells and belongings for contraband and weapons.
  • Observed conduct of inmates and protected from dangers.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Monitored behavior of 120 inmates to prevent escape attempts, crime and other dangerous activities.
  • Performed administrative duties to maintain appropriate records of accounted inmates.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
  • Performed head counts, checking cells for missing inmates.
  • Served meals and dispensed medications to inmates.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Conducted fire, safety and sanitation inspections.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Used appropriate means to discipline prisoners.

Jail Officer

Middle Peninsula Regional Security Center
Saluda, VA
10.2018 - 06.2020
  • Searched prisoner cells and belongings for contraband and weapons.
  • Issued clothing, bedding and other authorized items to inmates.
  • Observed conduct of inmates and protected from dangers.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Monitored behavior of 250 inmates to prevent escape attempts, crime and other dangerous activities.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Performed administrative duties to maintain appropriate records of accounted inmates.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Performed head counts, checking cells for missing inmates.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Served meals and dispensed medications to inmates.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Conducted fire, safety and sanitation inspections.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Instructed inmates in work assignments and explained tasks.
  • Transported inmates to court, doctor appointments and work sites.
  • Issued clothing, tools and other authorized items to inmates.

Deputy Recruit

Norfolk Sheriff's Office
Norfolk, VA
02.2017 - 03.2018
  • Observed the conduct of multiple inmates in the city jail and ensured they were not a danger to themselves or others.
  • Searched inmates cells and belongings for contraband and weapons.
  • Communicated with supervisors regarding any issues that occurred while on duty.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Monitored access control systems, including CCTV systems.
  • Immediately reported fires, accidents and other safety hazards.
  • Issued clothing, bedding and other authorized items to inmates.
  • Observed conduct of inmates and protected from dangers.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Performed administrative duties to maintain appropriate records of accounted inmates.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Performed head counts, checking cells for missing inmates.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Counseled inmates and responded to legitimate questions, concerns and requests.

Jail Officer

Hampton Roads Regional Jail
Portsmouth, VA
10.2015 - 01.2017
  • Supervising inmates in all activities of jail routine
  • Ensures security and protects property of the facility, prevents escapes, controls behavior of inmates, and protects inmates from each other.
  • Searched prisoner cells and belongings for contraband and weapons.
  • Issued clothing, bedding and other authorized items to inmates.
  • Observed conduct of inmates and protected from dangers.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Monitored behavior of 120 inmates to prevent escape attempts, crime and other dangerous activities.
  • Performed administrative duties to maintain appropriate records of accounted inmates.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of the facility.
  • Performed head counts, checking cells for missing inmates.
  • Conducted fire, safety and sanitation inspections.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Instructed inmates in work assignments and explained tasks.

Pharmacy Technician

Kroger Stores
Virginia Beach, VA
11.2004 - 10.2015
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over 150 prescriptions daily.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Requested scripts from doctors and verified insurance and coding.
  • Merchandised related products to drive pharmacy department sales.

Telecommunications Specialist

U.S. Naval Computer and Telecommunications Station
05.1995 - 05.1999
  • Responsible for rapid and accurate data transfer of electronic messaging to more than 200 mobile and stationary customers in Europe
  • Maintained Automated Data
  • Processing disk inventory of 120 classified files
  • Commendations: Received a Letter of Commendation for superior management and outstanding communications support for critical operations in the Mediterranean.
  • Evaluated information provided and worked with customers to provide best possible solutions.
  • Identified opportunities to improve use and functionality of customers systems and provided recommendations.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.

Education

Basic Combined Jailors Class 1

Hampton Roads Criminal Justice Training Academy
Newport News, VA
04.2019

Basic Academy

Norfolk Sheriff's Office Basic Academy
Norfolk, VA
11.2017

Basic Combined Jailors Class 16-1

Hampton Roads Criminal Justice Training Academy
Newport News, VA
04.2016

Some College (No Degree) - Biology

Pensacola State College
Pensacola, FL

Professional Certification - Data Analyst

Coursera
Online

Skills

  • Decision-making
  • Team building
  • Problem resolution
  • Troubleshooting
  • People skills
  • Basic math
  • Analytical
  • Microsoft Office
  • Computer skills
  • Friendly, positive attitude
  • Reliable & trustworthy
  • Scanning and coding documents
  • Filing systems expertise
  • Exceptional verbal/written communication
  • Filing management
  • Customer service
  • Multitasking
  • Organization

Affiliations

  • Achieved an Exceptional rating on L.I.D.S. Bi-yearly audit 12/2022
  • Letter of Commendation for superior management and outstanding communications support for critical operations in the Mediterranean.
  • Nomination for Sailor of the Month
  • Letter of Appreciation from Watch Commander
  • Outstanding evaluations from Kroger

Certification

  • FEMA-IS 00100.a Introduction to the Incident Command System 2009
  • FEMA-IS 00700.a National Incident Management Systems 2009
  • AWR-160 Terrorism Awareness for Emergency First Responders 2010
  • Fire Academy- S.U.N.Y. Vocational Education and Extension Board 1994
  • National Certified Pharmacy Technician 2005-2015
  • Emergency Medical Technician Basic- Virginia 2011
  • Emergency Vehicle Operator Class 1&2 Virginia Association of Volunteer Rescue Squads.
  • VCIN Limited Access Recertification - April 2023
  • Criminal Justice Information Services Security Awareness Training Level 3-February 2023

COMMUNITY SERVICE

  • Coach- Azalea Little League Senior Challenger Division-2009-present
  • Basic E.M.T. for Virginia Beach Volunteer Rescue Squad 2010-2012
  • Community Emergency Response Team 2009
  • Volunteer Firefighter-Centereach Volunteer Fire Dept. Centereach N.Y. 1991-1995

Timeline

Local Inmate Data Systems Technician

Hampton Roads Regional Jail
04.2021 - Current

Records Technician

Hampton Roads Regional Jail
04.2021 - 10.2021

Jail Officer

Virginia Peninsula Regional Jail
06.2020 - 09.2020

Jail Officer

Middle Peninsula Regional Security Center
10.2018 - 06.2020

Deputy Recruit

Norfolk Sheriff's Office
02.2017 - 03.2018

Jail Officer

Hampton Roads Regional Jail
10.2015 - 01.2017

Pharmacy Technician

Kroger Stores
11.2004 - 10.2015

Telecommunications Specialist

U.S. Naval Computer and Telecommunications Station
05.1995 - 05.1999

Basic Combined Jailors Class 1

Hampton Roads Criminal Justice Training Academy

Basic Academy

Norfolk Sheriff's Office Basic Academy

Basic Combined Jailors Class 16-1

Hampton Roads Criminal Justice Training Academy

Some College (No Degree) - Biology

Pensacola State College

Professional Certification - Data Analyst

Coursera

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Cheryl Harris