Charris Henderson
Nashville,TN
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gibson
Nashville, TN
01.2022 - Current
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved customer complaints promptly and efficiently.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Quanta Services
Nashville, TN
04.2019 - 01.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Automated Health Services
Nashville
Nashville, TN
05.2015 - 07.2019
- Reviewed patient complaints and identified areas needing improvement in order to ensure a positive experience for all patients.
- Maintained up-to-date knowledge of current technologies used in healthcare operations management.
- Communicated with patients with compassion while keeping medical information private.
- Organized and maintained patient records in accordance with HIPAA regulations.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Explained policies, procedures and services to patients.
- Developed policies and procedures for the effective delivery of health services.
- Enforced procedures to maintain overall data integrity.
- Maintained records management system to process personnel information and produce reports.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
Education
Certificate of Technical Studies - Allied Health
Kaplan Career College
Nashville, TN05-2009
Skills
- Complaint resolution
- Calm demeanor
- Technical support
- System implementation
- Document control
- Multi-line telephone operations
- Call center experience
- Decision-making
- Customer relations
- Medical terminology
- Positive and professional
- Verbal and written communication
- Customer education
- Research
- Call center procedures
- Information security
- Microsoft PowerPoint
Certification
CPR Certified
Timeline
Customer Service Representative
Gibson
01.2022 - Current
Customer Service Representative
Quanta Services
04.2019 - 01.2022
Automated Health Services
Nashville
05.2015 - 07.2019
Certificate of Technical Studies - Allied Health
Kaplan Career College
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