Charrisha Stubbs
Memphis,United States
Summary
Diligent Claims Representative with solid background in processing and managing claims efficiently. Adept at assessing coverage and liability, and resolving complex claims issues. Proven ability to utilize strong analytical and communication skills to deliver exceptional service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Representative
Baptist Medical Group
02.2024 - Current
- Processed and reviewed insurance claims to ensure compliance with policy guidelines.
- Collaborated with healthcare providers to obtain necessary documentation for claim resolution.
- Utilized electronic medical record systems to verify patient information and eligibility.
- Communicated effectively with patients regarding claim status and required information.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- ICD9-ICD10 code trained
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Certified Medical Assistant
Methodist Healthcare
11.2021 - 01.2024
- Assisted physicians with patient examinations, ensuring comfort and accurate data collection.
- Administered medications and vaccines, adhering to safety protocols and regulatory guidelines.
- Managed patient records using electronic health record (EHR) systems, maintaining confidentiality and accuracy.
- Coordinated patient appointments and follow-ups, enhancing overall patient care experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Billing & coding trained
- Schedule appointments
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Supported front office operations by verifying insurance information and processing billing inquiries.
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Customer Service Representative
AT&T Call Center
02.2016 - 12.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in training new team members on company policies and procedures.
- Handled escalated cases, providing effective solutions to complex problems.
- Utilized CRM software to track customer interactions and improve service delivery.
- Developed and maintained strong relationships with customers through proactive communication.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
Education
No Degree - Medical Assisting
Concorde Career College
Memphis, TN06-2012
High School Diploma -
Northside High School
Memphis, TN05-2011
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Team collaboration
- Data analysis
- Interpersonal communication
- Billing software
- Multitasking Abilities
- Excellent communication
- Computer proficiency
- Verbal and written communication
Certification
Certified Medical Assistant
BlS certified
Timeline
Claims Representative
Baptist Medical Group
02.2024 - Current
Certified Medical Assistant
Methodist Healthcare
11.2021 - 01.2024
Customer Service Representative
AT&T Call Center
02.2016 - 12.2019
No Degree - Medical Assisting
Concorde Career College
High School Diploma -
Northside High School
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