Charrisma Ellis
Fort Worth,TX
Summary
Skilled in HIPAA compliance and customer service, I excelled at Teleperformance USA by enhancing patient loyalty through exceptional service and resolving complaints with empathy. My multitasking prowess was further demonstrated at AT&T Stadium, ensuring a welcoming environment. My volunteer work at Sunrise of Fort Worth honed my organizational skills, contributing to successful events.
Overview
2
2
years of professional experience
Work History
Patient Services Representative
Teleperformance USA
09.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Parking Attendant
AT&T Stadium
11.2023 - 01.2024
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Volunteer
Sunrise of Fort Worth
06.2022 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
New Heights High School
Fort Worth, TX06-2024
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
Timeline
Patient Services Representative
Teleperformance USA
09.2024 - Current
Parking Attendant
AT&T Stadium
11.2023 - 01.2024
Volunteer
Sunrise of Fort Worth
06.2022 - 08.2023
High School Diploma -
New Heights High School
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