Charrisse Silveria

Responsible for resolving issues on packages that occur on the Van Line

• Provide customer service to resolve problems and offer options for the customer to receive their packages
• Ensure packages are loaded on the truck, and the quality of the packages is intact
• Assist in address correction by researching the address or contacting the recipient and shipper
• Repackage damaged boxes
• Coding all issues and troubleshooting to get a resolution on time
• Help drivers obtain apartment numbers or suite numbers
• Process with address intercepts and printing new labels
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• Contacted recipient when packages failed 3 attempts to deliver by offering packages to either send to a holding location where they can conveniently pick up their package, set a future delivery, or change address to be delivered to a new location
• Maintained personnel records and updated internal databases to support document management

• A bi-weekly cleaning schedule involves doing residential cleaning for selected clients
• Cleaning duties include full kitchen cleaning of countertops, scrubbing the sink, wiping appliances, degreasing the stove, and taking out the garbage
• Soiled dishes are placed in the dishwasher
• Cleaning bedrooms: removing soiled sheets and making the bed with clean sheets, dusting furniture, sweeping or vacuuming floors by moving accessible furniture to remove debris, removing garbage, and placing liners inside
• Cleaning bathroom: scrubbing shower area and tiles, scrubbing bathtub, and cleaning glass doors
• Disinfecting toilets and wiping toilet seats/toilet covers
• Wiping around the outer surface of the toilet
• Scrubbing bathroom sink and wiping countertops
• Polish fixtures and wipe dust underneath the sink
• Removal of waste basket and place liners
• Wash mirrors to remove fingerprints or debris stuck on mirrors with a squeegee
• Replace toilet paper rolls and hang bath towels neatly
• Vacuum bathroom floors to remove debris and hair
• Mop all hard floors
• Common areas: dusting furniture and neatly placing magazines on the coffee table
• Vacuum floors and move accessible furniture to thoroughly clean floors
• Also provided deep cleaning, move-in/out cleaning, and window cleaning services

• Responsible for and maintaining scheduling compliance
• Collected, arranged, and input information into the dashboard
• Managed scheduling for 85 package handlers in the warehouse
• Responsible for implementing "My Schedule App" to all package handlers
• Maintained above 90% scheduling compliance and ensured package handlers were using the app and logging in
• Collaborated with Sort Manager weekly concerning start time for Inbound/Outbound shifts
• Worked with the Operations Manager to enforce attendance policies and procedures
• Handled sensitive information (passwords), maintaining strict confidentiality at all times as required by company policy or legal regulations
• Reset passwords for package handlers
• Trained new hires to use "Blue Yonder/My Schedule app"

• Family-owned small business
• Post-construction cleaning for commercial and residential homes
• Once construction is complete, responsible for rough and final cleaning as stated on the contract
• Submitted bid proposals to general contractors
• Examined and inspected work progress, equipment, and construction sites to verify safety and ensure that specifications were met
• Trained workers in post-construction cleaning methods and operation of equipment for rough cleaning and final cleaning
• Resolved customer complaints regarding worker's performance and services rendered
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

• Provided administrative office support
• Maintained an updated computerized database of customers
• Performed data entry, report preparation, telephone reception, and payroll
• Experience in word processing, presentation, spreadsheet, email, scheduling, and data entry software
• Proficient in creating and formatting documents
• Conducted on-the-job training, classes, and training sessions to teach and demonstrate principles, techniques, procedures, and methods of designated subjects

• Worked as a Professional Cleaner on an online platform to clean residential homes serving the Bay Area
• Responsible for scheduling appointments on the online platform for new clients and reoccurring clients
• Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
• Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
• Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
• Provided exceptional customer service while addressing specific cleaning requests from clients.
• Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
• Achieved streak-free window cleanings throughout various residential homes utilizing professional tools and techniques.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.