Lalonnie PHILLIPS
Onboarding Specialist
Los Angeles,CA
Summary
Strategic Onboarding Specialist with well-established background in HR and recruitment processes. Adept in coordinating onboarding activities with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Onboarding Specialist
Sprout Mortgage
09.2020 - 06.2022
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Manager of Operations
Divine Processing Solutions
10.2017 - 09.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Account Manager
Greenbox Loans
02.2016 - 10.2017
- Managed a portfolio of 65 + key client accounts, overseeing all aspects of the client relationship from onboarding to ongoing support.
- Executed loan origination processes by ordering credit reports, appraisals and preliminary title reports.
- Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy.
Manager's Assistant
Equity Financial
02.2014 - 02.2016
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Scheduled meetings and managed calendar.
- Monitored and managed social media accounts.
- Supported department procurement activities by coordinating with manager for direction.
- Communicated with and interfaced with business owners and community as confidential liaison.
Education
Certificate - Finance
Allied School
Irvine, CA03.2016
Associate of Arts - Addiction Counseling
El Camino College
Torrance, CA06.2010
Bachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ06.2007
Skills
- Benefits Administration
- Recruitment Management
- Termination Procedures
- Interpersonal Communication Skills
- Microsoft Office
- Customer Accounts Management
- HR Project Management
- Personnel Files
- Training Development and Execution
- Performance Improvement
- Onboarding New Employees
- Administrative Support
- Customer Experience
- Consultative Sales Approach
- Disciplinary Procedures
- Employee Timesheet Processing
- Microsoft Excel
- Project Requirements
- Human Resources Management Systems
- Transfer Coordination
- Employee Orientation
- Time Tracking and Payroll Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Onboarding Specialist
Sprout Mortgage
09.2020 - 06.2022
Manager of Operations
Divine Processing Solutions
10.2017 - 09.2020
Account Manager
Greenbox Loans
02.2016 - 10.2017
Manager's Assistant
Equity Financial
02.2014 - 02.2016
Certificate - Finance
Allied School
Associate of Arts - Addiction Counseling
El Camino College
Bachelor of Arts - Business Administration And Management
University of Phoenix
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