Charro Tovar
Las Vegas,NV
Summary
Proven professional with a track record of enhancing customer engagement and service excellence at JPM Mart Inc. Leveraged strong organizational skills and cash handling expertise to maintain accurate transactions, achieving an exceptional accuracy level. Demonstrated patience and empathy, building lasting customer relationships and fostering a positive shopping experience.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Knowledgeable cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Food Service Handler
JPM Mart Inc
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Food Service Handler
7-eleven
03.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caregiver
LCM Bus Service
09.2022 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Resident Advocate
Forgotten Children Inc.Org
04.2019 - 07.2022
- Supported successful transitions out of the program by connecting residents with appropriate community resources and services.
- Collaborated with multidisciplinary teams to improve overall service delivery strategies, elevating the quality of care provided to each resident in the program.
- Maintained accurate records of resident interactions, progress reports, and case notes, contributing to efficient program operations.
- Established a volunteer program within the facility, fostering an atmosphere of mutual support and collaboration among residents and community members alike.
- Provided guidance on conflict resolution techniques, equipping residents with tools for maintaining healthy interpersonal relationships.
- Facilitated access to vital health care services for residents by coordinating appointments, transportation, and follow-up care as required.
Facilitator
5 Keys Program
10.2016 - 08.2018
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
Education
BBA - Business Administration
El Camino College
Torrance, CA05-2010
BBA - Business Administration
El Camino College
Torrance, CA12-2009
GED -
Florence Crittenton High School
Los Angeles, CA07-1997
Skills
- Customer Engagement
- Customer assistance
- Dependable Professionalism
- Patience and empathy
- Strong Organizational Skills
- Cash handling
- Cleaning and Disinfection Proficiency
- Team collaboration
- Customer service excellence
- Money handling
Certification
- Californa Driver's License
- ServSafe Food Handler's Certification
- TAM Card (Alcohol Training and Management) Nevada
Timeline
Cashier/Food Service Handler
JPM Mart Inc
07.2024 - Current
Cashier/Food Service Handler
7-eleven
03.2024 - 07.2024
Caregiver
LCM Bus Service
09.2022 - 02.2024
Resident Advocate
Forgotten Children Inc.Org
04.2019 - 07.2022
Facilitator
5 Keys Program
10.2016 - 08.2018
BBA - Business Administration
El Camino College
BBA - Business Administration
El Camino College
GED -
Florence Crittenton High School
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