Charron Boyce
Atlanta
Summary
Experienced Assistant Restaurant Manager with over 20 years in the food and beverage industry. Demonstrated success in cultivating a positive work environment, improving employee retention, and providing outstanding dining experiences. Proficient in customer service, conflict resolution, and dedicated to achieving operational excellence to surpass customer expectations. Passionate leader with a focus on promoting teamwork and achieving success in the hospitality sector.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Event Management
Atlanta Utility Works
04.2023 - 05.2024
- Managed venue, labor and technical efforts of internal and external partners to successfully execute over 100 events per year.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Deployed solid digital marketing expertise and enlisted event technology experts to create innovative events and programs.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 50+ team members and volunteers.
- Coordinated transportation and parking arrangements for guests and vendors.
- Implemented protocols and procedures to effectively manage planning process.
- Monitored and controlled event expenditures to meet budgets.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed detailed event reports, documenting all aspects of each event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed and distributed event surveys to gather feedback and assess event success.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Produced concept plans for high-profile corporate meetings and events.
- Analyzed event costs to identify areas of improvement and cost savings.
- Utilized social media to promote events and increase attendance.
- Oversaw event registration process by collecting and tracking attendee information.
Special Events/After Dark Events Manager/Assistant Manager
Best End Brewing Co.
10.2021 - 03.2023
- Directed operations of a company. Directed operations of a private sector organization. Directed pricing and sales activities. Reviewed sales reports and financial statements. Measured productivity and cost efficiency. Cooperated on all levels to develop effective internal procedures. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Planned the use of materials and goods. Engaged in staff recruitment, interviewing, hiring, training, evaluation. Spearheaded and collaborated on sales promotions.
Restaurant General Manager
Wild Wings Restaurant (Dunwoody)
03.2018 - 05.2021
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Carefully interviewed, selected, trained, and supervised staff.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Restaurant Manager
Darden Restaurants, Olive Garden
08.1999 - 11.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Applied Science - Computer And Information Systems
Erie Community College
Williamsville, NYSkills
- Social media strategy
- Brand awareness
- Event marketing
- Vendor negotiation
- Creative direction
- Registration management
- Vendor management
- Staff training
- Inspect facilities
- Committee organization
- Project management
- Client relations
- Event calendar management
- Professional demeanor
- Service oriented
- Risk management
- Attention to detail
- Quality assurance
- Crisis management
- Teamwork
- Vendor and contract negotiations
- Logistics management
- Business growth
- Strategic planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 100+ staff members.
Certification
- CMP - Certified Meeting Planner
- CSEP - Certified Special Event Professional
- Licensed Certified Trainer - 15 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Event Management
Atlanta Utility Works
04.2023 - 05.2024
Special Events/After Dark Events Manager/Assistant Manager
Best End Brewing Co.
10.2021 - 03.2023
Restaurant General Manager
Wild Wings Restaurant (Dunwoody)
03.2018 - 05.2021
Restaurant Manager
Darden Restaurants, Olive Garden
08.1999 - 11.2017
Associate of Applied Science - Computer And Information Systems
Erie Community College
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