Summary
Overview
Work History
Education
Skills
References
Boards
Certification
I have been awarded numerous certificates, from support staff, administrative and achievement awards
Timeline
Generic

Charsetta Jordan

Madison,WI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Skills coach

Achieveability, LLC
01.2019 - 01.2024
  • Assisted with morning routines (meal prep, medications, hygiene, and dressing)
  • Providing transportation to jobs or programs
  • Supporting participants in developing life skills (healthy eating, exercise)
  • Supervising outings

Customer Service Representative

Anne and Roberts Laurie Children Hosp.
01.2017 - 01.2018
  • Completed check-in/out process
  • Patient registration, demographic information, and insurance verification
  • Answering phones and scheduling appointments
  • Coordinating outside testing for patients
  • Directing and transferring participants to appropriate personnel/departments

Customer Service Rep

Sitel Corporation
01.2006 - 01.2009
  • Troubleshooting Genie garage door openers
  • Processed personal homeowner loans
  • In-bound customer cellular call for Verizon Wireless

Licensed Medigap Counselor-Nationwide

Board on Aging and Long-Term Care
01.1998 - 01.2004
  • Counseled participants on the various Medigap Insurance plans
  • Verified income for prescription drug coverage, and referrals
  • Complete and updated information when needed, including necessary patient identification, and demographics
  • Update and manage patient records

Clerk Typist, Billing/Coding, Word Processing

Wisconsin Physician Service (WPS)
01.1988 - 01.1995
  • Proofread, and formatted documents, invoices, and reports for the lawyer of the Company
  • Input billing information and medical service codes into the system
  • Maintained accurate patient records in the system

Education

Business School Training - Typing, Accounting, Quick Books

Neway Directions

Special Projects - Community and Research Design Strategies (CARDS)

UW School of Nursing
11.2024

Steering Committee -

Community and Research Design Strategies
11.2024

Business Administration - Operation Management, Budgeting, Coordinating Projects, Personnel Management

University of Phoenix
01.2014

Medical Administration Training - Epic system training, Patient records management, Scheduling, coding, and medical terminology

Madison College
01.2010

Skills

  • Self-awareness
  • Training delivery
  • Motivational strategies
  • Data organization
  • Classroom experience
  • Program Development
  • Finance

References

  • Kim Neuschel, kneuschel@wisc.edu, UW Public Health Nurse
  • Heather Kapp Holt, kapphr@gmail.com, Master-Soc Work, Public Health
  • Clifford Wilford, cliff@lcecmadison.org, Administrative Assistant
  • Renee Tennant, lootennant@gmail.com, Academic Program Specialist

Boards

  • UW School of Nursing Special Projects, Community and Research Design Strategies (CARDS), 01/01/10, Present, Team of Community leaders, Provide feedback and assistance to researchers, Feedback for cancer, dementia, diabetes, obesity, Assist researchers with feedback on Opioid education projects
  • Community and Research Design Strategies, Steering Committee, 01/01/22, Present, Offers strategic oversight, Key decision-making process for CARDS, Identify risk management issues

Certification

  • Coaching Certificate – Association for Talent Development (ATD).
  • Training Manager Certificate – Association for Talent Development (ATD).
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Certified Medical Assistant (CMA)

I have been awarded numerous certificates, from support staff, administrative and achievement awards

Throughout my tenure and employment history, I have been awarded approximately 3 support staff certificates as an administrative assistant.  As a licensed counselor with the State of Wisconsin, Nation-wide Medigap helpline-I was awarded numerous certificates from the Commissioners of Insurance for outstanding counselor of the year.  


I have also received achievement awards each year for 5 years as a Skills Coach for behavioral clients with my last employer.


There have been others during my employment tenure however, as I move they have gotten lost.

Timeline

Skills coach

Achieveability, LLC
01.2019 - 01.2024

Customer Service Representative

Anne and Roberts Laurie Children Hosp.
01.2017 - 01.2018

Customer Service Rep

Sitel Corporation
01.2006 - 01.2009

Licensed Medigap Counselor-Nationwide

Board on Aging and Long-Term Care
01.1998 - 01.2004

Clerk Typist, Billing/Coding, Word Processing

Wisconsin Physician Service (WPS)
01.1988 - 01.1995

Special Projects - Community and Research Design Strategies (CARDS)

UW School of Nursing

Steering Committee -

Community and Research Design Strategies

Business Administration - Operation Management, Budgeting, Coordinating Projects, Personnel Management

University of Phoenix

Medical Administration Training - Epic system training, Patient records management, Scheduling, coding, and medical terminology

Madison College

Business School Training - Typing, Accounting, Quick Books

Neway Directions
Charsetta Jordan