Charshayla Barber
Blakely,GA
Summary
Experienced professional with 8 years of customer-facing roles, including direct customer service representation. Proven ability to establish positive relationships with customers, demonstrating outstanding interpersonal skills. Recognized for dedication, hard work, and reliability, consistently delivering accurate and courteous service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician III
Miller County Hospital
01.2019 - Current
- Maintain meticulous inventory of medications, ensuring accurate labeling and comprehensive record-keeping to support pharmaceutical operations
- Facilitate patient care by efficiently collecting prescription information and coordinating with pharmacists for consultations, thereby enhancing service quality
- Provide critical support in prescription fulfillment and patient inquiries, liaising with healthcare professionals to confirm medication details and resolve prescription issues
- Manage financial transactions, including processing co-payments and full payments, while adeptly handling customer service interactions both in-person and via telephone
Certified Pharmacy Technician
Fred's Pharmacy
03.2016 - 01.2019
- Accurately processed insurance claims and managed medication inventory, ensuring efficient operations and optimal stock levels
- Facilitated patient care by providing information and coordinating pharmacist consultations, contributing to a high-quality service environment
- Efficiently supported the dispensing of prescriptions, maintaining precise records and assuring correct medication dosage and labeling
Patient Care Assistant
ResCare Homecare
06.2011 - 05.2016
- Facilitated effective communication by organizing and distributing correspondence, while also ensuring patient safety through the adjustment of bed rails and medical equipment
- Monitored nutritional intake and reported significant health changes to medical personnel, contributing to the comprehensive care of patients
- Enhanced patient understanding of medical procedures by providing clear explanations, and maintained a hygienic environment by overseeing the cleanliness of service areas
Customer Service Cashier
Kmart
11.2009 - 07.2011
- Managed payment transactions with precision, ensuring accurate financial exchanges and securing cash to mitigate loss risks
- Delivered exceptional customer service, resolving complaints, and maintaining a clean environment, contributing to the achievement of service targets and enhancing customer satisfaction
- Demonstrated product knowledge and promotional awareness, effectively communicating features and benefits to customers, fostering loyalty and repeat business
Customers Service Representative
Vector Marketing Company
06.2009 - 08.2009
- Managed and maintained customer databases, ensuring accuracy and efficiency in order processing and inventory management to support sales operations
- Delivered comprehensive customer service, addressing inquiries and resolving issues, while leveraging opportunities to promote additional products post-sale
Waitress
Larry's BBQ
10.2006 - 02.2007
- Enhanced dining experience by proficiently managing order accuracy and providing informed recommendations, resulting in positive customer feedback and repeat patronage
- Ensured compliance with health and safety protocols, while effectively liaising with kitchen staff to optimize service quality and maintain operational excellence
Secretary
Bainbridge College
04.2005 - 11.2005
- Efficiently managed a broad range of administrative duties at Bainbridge College, including scheduling, correspondence, and maintaining records, ensuring seamless daily operations within the academic department
Education
Associate - Medical Billing And Coding
Grantham University
Lenexa, KS06.2018
Associate - Health Sciences
Southwest Georgia Technical College
Thomasville, GA12.2011
Associate - Pharmacy Technician
Southwest Georgia Technical College
Thomasville, GA12.2011
Diploma - General Studies
Early County High School
Blakely, GA05.2004
Skills
- Active Listening
- Attention to Detail
- Multitasking
- Conflict Resolution
- Emotional Intelligence
- Data Entry
- Quality Assurance and Control
- Time Management
- Problem-Solving Skills
- Managing Prescription Refills
- IV Preparations
- Cash Register Operations
- Patient Paperwork
- HIPAA Regulations
- Customer Experience
- Medical Billing and Collections
- Excellent Communication
- Microsoft Office
- Excel
- Hospital Experience
- Compounding Medications
- Pharmacy Technician
- Aseptic Technique
- Anatomy Knowledge
- Packaging
- Typing
- Cash Handling
- Math & Calculations
- Medical Terminology
- Training skills
- Professional Telephone Etiquette
Certification
- Certified Pharmacy Technician, PTCB, 580107010277371, 2011
- Georgia Board of Pharmacy, PHTC6469, 2011
Timeline
Certified Pharmacy Technician III
Miller County Hospital
01.2019 - Current
Certified Pharmacy Technician
Fred's Pharmacy
03.2016 - 01.2019
Patient Care Assistant
ResCare Homecare
06.2011 - 05.2016
Customer Service Cashier
Kmart
11.2009 - 07.2011
Customers Service Representative
Vector Marketing Company
06.2009 - 08.2009
Waitress
Larry's BBQ
10.2006 - 02.2007
Secretary
Bainbridge College
04.2005 - 11.2005
Associate - Medical Billing And Coding
Grantham University
Associate - Health Sciences
Southwest Georgia Technical College
Associate - Pharmacy Technician
Southwest Georgia Technical College
Diploma - General Studies
Early County High School
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