Chartara Johnson
Katy,TX
Summary
Over 15 years of dedicated service for the State of Texas,with extensive experience in managing and coordinating various operational aspects. As a Home Manager endured effective scheduling,staff training,and adherence to care standards in collaboration with the IDT team. Demonstrated leadership as a Recreation Supervisor by planning events for the Special Olympics and earned recognition State Shool of Year Music Festival 2019. As Shift Manager,oversaw operations across more 5 homes,conducting environmental checks, observations,and meal time monitoring. Transitioned to a Campus Coordinator role,managing daily campus report and maintaining smooth campus operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transporter
Brenham State Supported Living Center
Brenham, Texas
09.2023 - 11.2024
- Daily Routes and Delivery Schedule: Monitored daily routes and delivery schedules, ensuring timely and efficient transportation services.
- Real-Time Dispatch Tracking: Tracked dispatch operations in real time to optimize route efficiency and delivery timelines.
- Vehicle Inspections: Performed daily pre-trip inspections to ensure the safety and operational readiness of vehicles.
- Vehicle Maintenance: Schedule repair appointments for damaged vehicles as needed, ensuring minimal downtime and maintaining fleet safety.
- Compliance with laws: Adhered to all applicable laws governing the safe operation of motor vehicles.
- Customer Service: Provided excellent customer service to passengers by answering questions and offering assistance.
- Assistance for Passengers with Disabilities: Assisted individuals with disabilities in boarding and exiting vehicles safely.
- Performance Metrics: Prepared transportation performance metrics for senior management to inform decision-making and improve operations.
- Policy Enforcement: Enforced policies and procedures within the logistics team to maintain high standards of service and safety.
Campus Coordinator
Brenham State School
Brenham, TX
12.2023 - 03.2024
- Emergency Situations: Efficiently managed and responded to emergency situations, ensuring the safety and well-being of all individuals on campus. Served as a first responder during critical incidents.
- Daily Rounds and Environmental Checks: Conducted daily rounds to monitor the campus environment, ensuring cleanliness, safety, and compliance with regulations.
- Scheduling and Training: Coordinated schedule and hands-on training sessions for staff, ensuring they were well-prepared to handle their responsibilities.
- Floor Monitoring: Observed and monitored activities on the floor, addressing any issues or concerns promptly and effectively.
- Meal Time Observation: Oversaw meal times to ensure proper procedures were followed, and that the environment remained orderly.
- Incident Coordination: Coordinated with assistance during typical incidents to ensure compliance with appropriate rules and standards.
- Knowledge of Care Techniques: Applied knowledge of individual care tactics, techniques, and treatment therapies to develop effective programs.
- Facility Coverage Strategy: Implemented basic and least consideration strategies for facility coverage.
- Reporting and Communication: Prepared and submitted daily reports on campus activities and incidents to the administration. Answered phone calls and addressed inquiries in a professional manner.
Group Home Manager
Angel Place
Southfield, MI
04.2021 - 08.2023
- Living Area Inspections: Regularly inspected living areas to identify potential hazards or maintenance needs, ensuring a safe and well-maintained environment.
- Staff Recruitment and Supervision: Recruited, hired, trained, and supervised new personnel within the facility in accordance with State regulations.
- Healthcare Collaboration: Collaborated with healthcare professionals, including psychiatrists, psychologists, and therapists, to provide comprehensive care services for clients.
- Safety Protocols: Ensured that all necessary safety protocols were followed while providing care in the home.
- Record Maintenance: Ensured staff's daily documentation of client attendance, observation notes, medication, and incident reports.
- Menu Planning: Planned weekly menus based on the nutritional requirements of each resident and maintained food inventory levels accordingly.
- Family and Resident Communication: Advanced shifts with families to discuss resident needs and progress, encouraging residents to independently interact with others and make decisions.
- Abuse and Neglect Reporting: Reported, investigated, and followed up on abuse and neglect cases.
- Budget Management: Administered budgets and controlled costs to optimize the use of resources, monthly money reports.
Shift Coordinator Manager
Brenham State Supported Living Center
Brenham, Texas
12.2019 - 03.2021
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Scheduling and training for approximately 80 team members.
- disputes.
- Performed additional duties as assigned by management.
- Coordinated cross-functional teams across multiple departments in order to complete projects quickly and efficiently.
Recreation Program Coordinator
Brenham State Supported Living Center
Brenham, Texas
06.2017 - 11.2019
- Accomplishments: Won State School of the Year as Music director of the Music Festival.
- Collaborated with other departments to coordinate special events.
- Supervised staff scheduling for the recreation center operations.
- Served as a liaison between the organization and local vendors.
- Organized and facilitated recreational activities for all ages in a variety of settings.
- Provided customer service support by responding to inquiries from clients promptly.
- Conducted assessments of participant needs and interests to develop new programming.
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Supervised material acquisition, setup and teardown for periodic and special events.
- Managed supply inventory for team and distributed resources to meet demand.
- Developed promotional materials for programs such as flyers, newsletters and brochures.
- Performed administrative tasks such as maintaining inventories, ordering supplies.
- Created a positive environment that encouraged team building among staff members.
- Evaluated existing programs for effectiveness and made necessary adjustments or modifications.
Home Manager
Brenham State Supported Living Center
Brenham, Texas
03.2015 - 05.2017
- Created an atmosphere that promoted positive morale among employees at all times.
- Conducted assessments of residents' physical, emotional, social, spiritual, and recreational needs.
- Participated in interdisciplinary team meetings to discuss resident care plans.
- Assisted with admissions process including orientation of new residents to their home environment.
- Assessed staffing levels regularly in order to provide adequate coverage while controlling labor costs.
- Documented daily progress notes on each resident's condition and behavior changes.
- Ensured compliance with state licensing standards as well as federal regulatory requirements.
- Planned, coordinated, and scheduled daily activities for residents and staff.
- Provided leadership for the development of new programs and services for residents.
- Evaluated employee performance through observation and review of written documentation.
- Maintained a safe environment for all residents through regular building inspections and safety drills.
- Updated, developed, and implemented individual treatment plans and discharge plans by collaborating with professionals.
- Resolved concerns regarding staff, residents, and care to maintain standards throughout group home.
Building Coordinator
Denton State School
Denton, TX
10.2013 - 02.2015
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Perform payroll/time sheet tracking for 25-50 team members.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Assess and ensure policies and procedures are met on Environment Checks.
- Create and audit work orders.
- Review daily reports and corrections, if needed.
Correctional Officer V
Gainesville State School
Gainesville, TX
12.2009 - 09.2013
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Conducted performance reviews on a quarterly schedule.
- Can Do Attitude, Leadership, Organization skills, Decision Maker, Collaboration, Problem Solver, Effective Communication, Teamwork, Integrity
- Trained, coached, and mentored team weekly on procedures.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Education
Major: Communications -
Eastern Michigan University
Ypsilanti, MI12.2006
High School Diploma/GED -
Crockett Technical High School
Detroit, MI06-1997
Skills
- "Can Do" Attitude
- Decision Maker
- Critical Thinking
- Effective Communication
- Leadership
- Collaboration
- Teamwork
- Organization Skills
- Problem Resolution
- Integrity
- Employee Scheduling
- Event oversight
- Staffing
- Zoom
- Google Suite
- Behavior Modeling
- Facility Oversight
- Workflow Planning
- Office Management
- Corrective Action Implementation
Accomplishments
- Created new training class was implement agency of Angel Place
- Created new budget form
- Won State School of the Year as Music Director of the Music Festival
- Increased moral for team using training"roll your sleeves up" technique and prizes for increased performance
- Achieved Employee of the Year and Best Attitude Award
Certification
- Certified Nurse Assistant (2021)
- CPR
Torian Spencer
Campus Coordination Supervisor
Brenham State School Support Living Center
979 451-4546
Sandra Crenshaw
Assistant Director
Brenham State School Support Living Center
979 716-0008
Janelle Harrell
Office Manager
Hope Jones Center
940 465-9015
Timeline
Campus Coordinator
Brenham State School
12.2023 - 03.2024
Transporter
Brenham State Supported Living Center
09.2023 - 11.2024
Group Home Manager
Angel Place
04.2021 - 08.2023
Shift Coordinator Manager
Brenham State Supported Living Center
12.2019 - 03.2021
Recreation Program Coordinator
Brenham State Supported Living Center
06.2017 - 11.2019
Home Manager
Brenham State Supported Living Center
03.2015 - 05.2017
Building Coordinator
Denton State School
10.2013 - 02.2015
Correctional Officer V
Gainesville State School
12.2009 - 09.2013
Major: Communications -
Eastern Michigan University
High School Diploma/GED -
Crockett Technical High School
- Certified Nurse Assistant (2021)
- CPR
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