Chartasia Ervin

• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
• Streamlined communication channels for improved customer experience and faster response times.

• Scanned and stored files and records electronically to reduce paper files and secure data.
• Collected and organized information for entry, prioritizing entries to increase efficiency.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Maintained database by entering new and updated customer and account information.
• Transferred data from hard copies to digital databases, organizing information in new formats.
• Identified and corrected data entry errors to prevent duplication across systems.
• Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Improved patient outlook and daily living through compassionate care.
• Laundered clothing and bedding to prevent infection.
• Assisted with meal planning to meet nutritional plans.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• Managed office inventory and placed new supply orders.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Reviewed files and records to obtain information and respond to requests.
• Managed, scheduled and coordinated office functions and activities for employees.
• Managed office budget to handle inventory, postage and vendor services.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Consulted with customers to resolve service and billing issues.

Digital Marketing Specialist

• Increased brand awareness by developing and implementing targeted marketing campaigns.
• Boosted lead generation through the creation of engaging content for social media platforms.
• Analyzed market trends and consumer behavior to inform data-driven marketing decisions.