Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chartavia Wilbon

Homestead,FL

Summary

Proficient Claims Supervisior driven and experienced in providing a superior level of customer service to clients. Experienced in Insurance and Card Benefits claims management, Skilled in coordination staff and assessing claims. Demonstrating best claim practices and a commitment to industry and company ethics.

Overview

10
10
years of professional experience

Work History

Claims Supervisor

Assurant
Miami, FL
01.2021 - Current
  • Assists Manager in evaluating department procedures and workflow regularly to identify opportunities for improvement.
    Participates in client meeting. Completes regular quality audits of staff’s work, records results and counsels staff to bring work to or above standards.
    Develop good working relationships and workflows with other operational departments that impact claims processing.
    Evaluates overall performance of team as well as individuals. Coaches and counsels team members both individually and together toward improved performance
    Provide strong leadership skills while fostering positive team culture
    Identify trends and partner with Support team and Management to make recommendation and improve operational performance
    Manage the ongoing personal development, competency and performance of all direct reports
    Manages personnel administration including employee evaluations and salary administration
    Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws
    Monitors workload and reviews claims to ensure quality processing
    Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement

Claims Adjuster

Assurant
Miami, FL
04.2014 - 01.2024
  • Adjudicated different Insurance Products and Card Benefits per Client Description of Coverage.
  • Review and audit claims and losses for different benefits and products such as Car Rental, Travel Benefits, Disability, unemployment, death and property claims.
  • Calculates and pays benefits due; approves and makes timely claim payments and adjustments; and settles claims within designated authority level
  • Effectively communicates with members and providers verbally and in writing regarding claim issues including claim adjudication, subrogation, and over-payments or billing problems
  • Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork
  • Providing mentorship to less tenured examiner
  • Aimed to provide clients with the highest level of customer service possible.

Education

6-20 Adjuster License All Lines

Central Insurance School
09-2014

High School Diploma -

Miami Southridge Senior High School
Miami, FL
06-2005

Skills

  • Schedule Development
  • Client Service
  • Claims
  • Supervision/Leadership
  • Excellent Communication Skills
  • Adaptability to Changing Conditions
  • Employee Performance Improvement
  • Interpersonal Skills – able to work within a team environment
  • Detailed Oriented
  • Excellent investigative skills and the ability to problem solve Ability to multitask includes ability to understand multiple products and multiple levels of benefits within each product
  • Excellent ability to build and maintain business relationships with clients by providing prompt and accurate service




Timeline

Claims Supervisor

Assurant
01.2021 - Current

Claims Adjuster

Assurant
04.2014 - 01.2024

6-20 Adjuster License All Lines

Central Insurance School

High School Diploma -

Miami Southridge Senior High School

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Chartavia Wilbon