Charu Mahajan Khanna
Plano,TX
Summary
Dynamic Project Manager with a proven track record at Academian Inc, specializing in Agile methodologies and program governance. Successfully led enterprise SaaS implementations, enhancing team performance and achieving a 10% increase in Agile maturity. Adept at cross-functional leadership and continuous improvement, driving impactful results through effective coaching and facilitation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Academian Inc
07.2024 - Current
- Architected and led the full lifecycle of an enterprise SaaS implementation, migrating legacy HR systems from ADP to Workday. This involved managing API integrations, data mapping, and cross-functional teams across IT, HR, and Finance.
- Directed ERP program management initiatives in NetSuite, overseeing finance, order-to-cash, and procurement modules.
- Lead Program Increment (PI) Planning and Agile Maturity Assessments for a major enterprise SaaS implementation, mentoring teams on best practices that increased maturity metrics by 5-10% each PI.
- Defined program governance, roadmaps, and KPIs, ensuring alignment with business objectives and compliance requirements.
- Enhanced stakeholder visibility through executive dashboards and progress reporting, driving accountability and transparency while leading program-level initiatives.
Scrum Master / Project Manager
Evernorth Accountable Care [Cigna]
02.2023 - 01.2024
- Orchestrated SAFe ceremonies for a multi-team Agile Release Train (ART), coordinating sprint planning and reviews across three development teams to deliver complex healthcare data solutions.
- Introduced and tracked Agile Maturity metrics, resulting in a 10% improvement in team predictability and quality.
- Drove continuous improvement, increasing team velocity by 20% and advocating Lean thinking.
- Utilized tools such as JIRA, Confluence, and Kanban for project planning, tracking, and reporting.
Agile Project Manager Business Analyst
Smith Micro
11.2021 - 01.2023
- Implemented Agile methodologies and frameworks, improving project delivery time by 15% and overall velocity by 20%.
- Facilitated PI Planning, sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure project success.
- Ensured Continuous Improvement and worked with the team to increase the Agile Maturity metrics by 7-12% every PI.
Scrum Master
Liberty Mutual Insurance – Remote
05.2020 - 10.2021
- Led a project focused on enhancing the mobile application’s payment features through API development, resulting in improved user experience.
- Guided a team of 8 engineers in adopting Agile by facilitating core Scrum ceremonies, leading to a 17% improvement in team performance.
- Helped the teams to increase their Agile Maturity metrics by 10% over time.
Project Manager Scrum Master
Improwise Inc
12.2018 - 03.2020
- Managed projects using automation tools such as Marketo, Eloqua, AEM, Dynamics CRM, and Salesforce, concurrently leading three teams.
- Led projects across Retail, Utility, Healthcare, and E-commerce for clients including CVS, Lowes, and Publix.
- Developed comprehensive project plans using UML and Microsoft Visio, incorporating risk management, resource allocation, and timeline tracking.
SAFe Scrum Master
Whole Food Market
Remote
04.2017 - 11.2018
- Implemented Agile methodologies to streamline project workflows and improve efficiency.
- Mentored team members on Scrum practices and principles for continuous improvement.
- Managed product backlogs, ensuring clarity and prioritization of user stories.
- Assisted in resolving team conflicts, fostering a positive work environment.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Documented new features and strategies as well as user stories and criteria for acceptance.
Marketing Project Manager
BlackRock
Gurgoan
06.2016 - 11.2016
- Executed advanced campaign management techniques, including drip and behavioral trigger campaigns.
- Managed marketing projects from initiation to completion across multiple teams.
- Developed email performance dashboards to identify top cadences, subject lines, and CTAs.
- Performed post-email analysis and recommended improvements for open and click rates.
- Collaborated with cross-functional teams to meet strategic objectives.
- Conducted Eloqua integration audits with the marketing database and established business rules, including CASL compliance.
- Analyzed sales data against incurred costs to track ROI of all marketing campaigns.
- Organized and prioritized tasks to efficiently achieve service goals.
Demand Generation Project Manager
CEB now Gartner
Gurgaon
04.2012 - 06.2016
- Earned two promotions within one year as Demand Generation Associate in Marketing Operations.
- Created engaging content for emails and segments, achieving 35% improvement in email effectiveness.
- Managed outbound communications to increase web traffic and boost repeat visitor rates.
- Identified opportunities to improve data hygiene and targeting by leveraging Salesforce capabilities.
- Utilized Adobe Experience Manager for efficient website maintenance.
- Developed reports and dashboards on email performance to highlight areas for improvement.
- Communicated project status and support needs to stakeholders through newly established processes.
Education
Master's in Computer Applications - Computer Science
Guru Gobind Singh Indraprastha University
Delhi, India05-2011
Bachelor of Science - Math's And Computers
University of Delhi
Delhi, India05-2008
Skills
- Agile methodologies (Scrum, SAFe)
- Lean principles
- Program management
- PI planning
- Transformation leadership
- ERP tools (NetSuite, Microsoft Dynamics 365)
- SaaS applications (Workday, Smartsheet, Tello, Mondaycom, MS Projects, ClickUp, Azure DevOps Boards, Wrike, Basecamp, Eloqua, Marketo, Salesforce, Pardot)
- Atlassian tools (JIRA, Confluence)
- Adobe Experience Manager
- Google Analytics
- Program governance
- Software development lifecycle
- UML and MS Visio
- Executive dashboards
- Business analysis
- Coaching and facilitation
- Cross-functional leadership
- Release management
- Quality assurance
- Conflict resolution
- Continuous improvement
Certification
- Generative AI Overview for Project Managers, Project Management Institute, 07/01/24
- Agile Project Leadership, Project Management Institute, 03/01/24
- Six Sigma Yellow Belt, Six Sigma Study, 03/01/24
- AI and Agility, Scrum Alliance, 02/01/24
- Certified Scrum Master (CSM), ScrumStudy, 11/30/25
Personal Information
Title: Project Manager | Scrum Master
Work Authorization
Authorized to work in the U.S. under valid H-1B status; eligible for H-1B portability (transfer).
Accomplishments
Epic Award
Issued by Gartner - Jan 2014
For Quality Excellence - Best Project Management Skills
Member Impact Award
Issued by Gartner - Feb 2013
For Member Impact
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Project Manager
Academian Inc
07.2024 - Current
Scrum Master / Project Manager
Evernorth Accountable Care [Cigna]
02.2023 - 01.2024
Agile Project Manager Business Analyst
Smith Micro
11.2021 - 01.2023
Scrum Master
Liberty Mutual Insurance – Remote
05.2020 - 10.2021
Project Manager Scrum Master
Improwise Inc
12.2018 - 03.2020
SAFe Scrum Master
Whole Food Market
04.2017 - 11.2018
Marketing Project Manager
BlackRock
06.2016 - 11.2016
Demand Generation Project Manager
CEB now Gartner
04.2012 - 06.2016
Master's in Computer Applications - Computer Science
Guru Gobind Singh Indraprastha University
Bachelor of Science - Math's And Computers
University of Delhi