Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Charvesha Brady

Tampa,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved Number% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Advent Health Tampa
10.2021 - 09.2024
  • Greeted patients upon arrival and directed them to the appropriate area
  • Provided customer service by answering patient questions and addressing concerns
  • Verified insurance information, collected payments, and scheduled appointments
  • Maintained a clean and organized reception area
  • Answered incoming calls in a professional manner
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure
  • Prepared letters and documents for mailing as requested by supervisor or physician staff
  • Assisted with scheduling follow-up appointments according to provider availability
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.

Insurance Agent

AllState
07.2020 - 09.2021
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs
  • Assessed customer risk levels and recommended appropriate coverage options
  • Conducted research to identify competitive rates and benefits offered by other providers
  • Provided customers with information regarding plan features, pricing, and availability
  • Educated customers on the importance of maintaining adequate insurance coverage
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Debit Card Fraud Specialist

Bank of America
01.2019 - 06.2020
  • Investigated debit card fraud cases, identified patterns and trends in fraudulent activities
  • Analyzed customer accounts and transaction histories to determine suspicious activity
  • Reported incidents of debit card fraud to financial institutions, law enforcement agencies, and other relevant organizations
  • Responded promptly to customer inquiries regarding suspected or confirmed debit card fraud incidents
  • Reviewed account documents such as credit applications, bank statements for accuracy and completeness
  • Reviewed, verified, and identified customer transactions to detect and prevent financial crimes activities.
  • Developed and conducted training programs for new team members, ensuring a strong understanding of fraud detection techniques and company policies.
  • Implemented enhanced authentication measures for online transactions reducing instances of unauthorized purchases made using stolen card details.

Education

Associate Degree in Healthcare -

Hillsborough Community College
Tampa, FL
06.2023

Skills

  • Appointment Scheduling
  • Appointment confirmation
  • Eligibility Determination
  • HIPAA Compliance
  • Medicaid
  • Insurance Verification
  • Banking regulations
  • Fraud Detection
  • Identity Verification
  • Problem-solving abilities
  • Time Management
  • Insurance terminology
  • Insurance Coverage Verification
  • Gathered detailed information from customers prior to offering quotes or making recommendations
  • Processed payments received from clients promptly according to established procedures
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans

Accomplishments

  • Achieved Result by introducing Software for Type tasks.
  • Collaborated with team of Number in the development of Project name.
  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.

Timeline

Patient Service Representative

Advent Health Tampa
10.2021 - 09.2024

Insurance Agent

AllState
07.2020 - 09.2021

Debit Card Fraud Specialist

Bank of America
01.2019 - 06.2020

Associate Degree in Healthcare -

Hillsborough Community College

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Charvesha Brady