Charvette Shaw
Willingboro,NJ
Summary
Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy. Skilled professional inspired and motivated to help customers build financial independence.
Overview
15
15
years of professional experience
Work History
Finance Manager
SJ Solutions Security & Protection services
Brooklyn, New York
07.2015 - 08.2017
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Monitored financial markets and trends to inform investment strategies and risk management.
- Calculated and prepared checks for employees.
- Managed payroll processing activities for multiple entities including tax filings.
Front End Supervisor
Toys R Us
Brooklyn, NY
09.2013 - 07.2015
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Manager
Club Touché
Brooklyn, New York
05.2011 - 09.2013
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Beauty Advisor
Target
10.2006 - 01.2007
- Responsible for skin care and treatment sales
- Responsible for maintenance of stock and testers
- Responsible for department presentation and standards and cleanliness
- Maximize sales and meet monthly goals
- Must provide excellent customer service
- Build clientele base
- Prepare return merchandise
Cashier
Home Depot
07.2005 - 10.2006
- To maintain a clean environment
- To assists customers in tendering sales
- To meet daily quota
- To provide friendly customer service with a smile
- To maintain a healthy relationship with my fellow team members and environment
Receptionist/Customer Service Call Center Representative
Jasco's Industries
Brooklyn, New York
01.2003 - 07.2005
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
GED -
Brooklyn Adult Learning Center
Brooklyn, New York04-2018
Skills
- Communication
- Problem Solver
- Time management
- Customer Service
- Organization
- Computer literacy
Timeline
Finance Manager
SJ Solutions Security & Protection services
07.2015 - 08.2017
Front End Supervisor
Toys R Us
09.2013 - 07.2015
Manager
Club Touché
05.2011 - 09.2013
Beauty Advisor
Target
10.2006 - 01.2007
Cashier
Home Depot
07.2005 - 10.2006
Receptionist/Customer Service Call Center Representative
Jasco's Industries
01.2003 - 07.2005
GED -
Brooklyn Adult Learning Center