Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charvon Love

Washington

Summary

Results-driven and customer-focused Assistant General Manager, with a proven track record in leadership and team management. Possesses comprehensive business acumen and strong organizational skills, including proficiency in budget management and strategic planning. Capable of driving operational excellence and fostering a positive work environment to achieve high performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Milk and Honey College Park
10280 Baltimore Ave, College Park MD 20740
01.2025 - 07.2025
  • Administered accurate cash operations, and facilitated deposit readiness.
  • Empowered, instructed, and organized employees to enhance performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness, and drive sales growth.
  • Enhanced customer satisfaction through timely concern resolution and proactive engagement
  • Oversaw a team of 35+ staff members, integrating front- and back-of-house personnel, fostering consistent performance and high morale.
  • Managed the financial aspects of the business, including budgeting, forecasting, and cost control, for optimal profitability.
  • Manage scheduling, ordering, vendor relations, and enforce food safety and sanitation standards
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.

FOH Manager

Milk & Honey Wharf
676 Maine Ave SW Washington DC 20024
07.2023 - 01.2025
  • Resolved customer complaints skillfully, tackling issues quickly to sustain brand reputation and encourage positive reviews.
  • Oversaw staff schedules to ensure optimal coverage during peak hours, without exceeding labor budget constraints.
  • Partnered with back-of-house teams to facilitate seamless dining experiences and uphold high-quality service standards.
  • Implemented effective upselling strategies for servers, contributing to elevated average check values per transaction.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers' preferences.
  • Maximized team effectiveness by implementing regular training sessions, focusing on improvement opportunities, and reinforcing best practices.

FOH Manager

Busboys and Poets
450 K Street NW Washington DC 20001
09.2022 - 07.2023
  • Sustained safe, secure, and sanitary work environment for all employees and guests by complying with established guidelines and protocols.
  • Fostered positive team environment by promoting teamwork and respect aligned with company mission.
  • Showcased leadership by ensuring cleanliness and organization, delegating responsibilities to team members
  • Assessed customer feedback and instituted approaches to elevate customer satisfaction.
  • Eliminated inaccuracies by rigorously counting cash and maintaining precise transaction records.
  • Guaranteed optimal beverage stock through inventory management and collaboration with owners for corrective action planning to limit expenses.
  • Boosted customer satisfaction by implementing innovative bar management strategies.

Education

High School Diploma -

Ballou High School

Skills

  • Inventory management
  • Staff leadership and development
  • Financial budgeting & forecasting
  • Training and onboarding
  • Workforce optimization
  • Health and safety compliance

Certification

  • TIPS Certification

Timeline

Assistant General Manager

Milk and Honey College Park
01.2025 - 07.2025

FOH Manager

Milk & Honey Wharf
07.2023 - 01.2025

FOH Manager

Busboys and Poets
09.2022 - 07.2023

High School Diploma -

Ballou High School

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