Charvon Warner
Las Vegas
Summary
Diligent Delivery Associate with solid background in delivery services. Successfully ensured timely and accurate deliveries while maintaining strong customer relations. Demonstrated reliability and effective problem-solving skills in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
T MOBILE For Business
01.2021 - 08.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Escalation Supervisor
Expedia Inc.
01.2018 - 03.2021
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Championed the use of data-driven decision-making within the escalation department to improve overall efficiency and effectiveness.
- Influenced long-term customer loyalty by demonstrating empathy and during difficult situations, providing tailored solutions to meet individual needs.
- Increased employee retention rates with targeted coaching, mentoring, and performance evaluations for the escalation team.
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and best practices.
Trainer
Dish Network Corp
04.2017 - 01.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Customer Service Representative
Sutherland Global Service
08.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Associate
Amazon
05.2015 - 08.2016
- Delivered packages to customer doorsteps and business offices.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Education
Diploma
American Academy of Pinecrest
Las Vegas, NV06-2009
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
- Conflict resolution
- Live chat support
- Quality assurance
- Ticket management
- Active listening
- Sales support
- Product knowledge
- Service support
- Multitasking and organization
- Technical troubleshooting
- Adaptability and flexibility
- Email communication
- Organizational skills
Timeline
Customer Support Specialist
T MOBILE For Business
01.2021 - 08.2025
Escalation Supervisor
Expedia Inc.
01.2018 - 03.2021
Trainer
Dish Network Corp
04.2017 - 01.2018
Customer Service Representative
Sutherland Global Service
08.2016 - 01.2017
Delivery Associate
Amazon
05.2015 - 08.2016
Diploma
American Academy of Pinecrest
Similar Profiles
Taylor ThorpeTaylor Thorpe
Account Executive at T-Mobile for BusinessAccount Executive at T-Mobile for Business
Joseph RodeJoseph Rode
Small Business Account Executive at T-Mobile for BusinessSmall Business Account Executive at T-Mobile for Business
Jamie LeonardJamie Leonard
SMB Sales Manager at T-Mobile for BusinessSMB Sales Manager at T-Mobile for Business
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice
Osmerys RamosOsmerys Ramos
Operations Manager at Professional Massage Inc CompanyOperations Manager at Professional Massage Inc Company