Charyl Bean
Omaha,NE
Summary
Seeking positions in customer service, retail and call center field in government or private organizations or business industry to utilize my various skills and expertise to advance as an individual and to support the organization and their goals and values.
Enthusiastic Customer Service Representative with experience developing supporting companies values and prioritizes tasks to meet consumer needs. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Agent
Timberline Solutions Group
Omaha, Nebraskas
04.2021 - 07.2022
- Service to aim to build up loyalty and improve interaction communication to sell products and services
- Managed high-volume of inbound and outbound customer calls.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Nursing Assistant
Mrs. Twanna Home Health Aide
Omaha, NE
01.2010 - 05.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Sorter/Customer Service Cashier
Goodwill Industries
Omaha, NE
02.2013 - 05.2015
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed
- Stock products on shelves, racks and sales floor ensuring the sales floor is fully stocked with new productsat all times during hours operation
- Use basic math skills to ensure correct change
- Attended dressing rooms and return merchandise to sales floor
- Actively maintain safe, healthy and positive environment that promotes physical and emotional well-being of employees, customers and participates
- Assist customers with purchase and if authorized with pricing
Customer Service Representative
DES Staffing
Omaha, NE
09.2007 - 02.2011
- Assessed customer needs with existing or delinquent account
- Negotiations with customers on delinquent account to restore phone service
- Customer must make first initial payment, remaining balance in affordable installments until paid in full
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Answered customer questions and addressed concerns, resulting in products and services
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Managed high-volume of inbound and outbound customer calls.
- Returned all routine and general customer calls in good time.
- Upsold services and products to customers daily.
- Take the extra mile to engage customer satisfaction
- Assisted customers in making payments on accounts and setting up payment plans.
Customer Service Representative
West Telemarketing
Omaha, NE
02.2001 - 09.2007
- Play a significant role in building the reputation of organization
- Working in call center to answer queries, billing inquiries and products as well as sell them
- Manage large amounts of incoming calls
- Handling client complaints in professional and courtesy
- Follow communication procedures, guidelines and policies
- Take extra mile to satisfy customers
- Meet or exceed the attendance expectations of this position
Dietary Aide
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Set tables before patients arrived to maintain meal plan productivity.
Education
High School Diploma -
Omaha North Magnet High School
Omaha, NE06.1989
Cosmetology
LaRose Beauty Academy
Omaha, Ne06.1995
Customer Service Specialist
Metropolitan Community College Omah Fort Canpus
Omaha, NE02.2013
40 hours medication - Certified Medication Aide
Sherry's Med Class
Omaha, NE09.2019
Certifications
Urban League of Nebraska
Omaha, NE01.2021
Skills
- 10 years' experience as customer service representative
- Positive, dedicated, hard worker, friendly, ambitious and professional
- Attentive, highly organized and team player
- Excellent written/ verbal communication skills
- Minimal typing skills 15-27 wpm 95% accuracy
- Billing Inquiries
- Inbound Customer Service
- Information Updates
- Customer Complaint Resolution
- Credit card payment processing
Timeline
Customer Service Agent
Timberline Solutions Group
04.2021 - 07.2022
Sorter/Customer Service Cashier
Goodwill Industries
02.2013 - 05.2015
Nursing Assistant
Mrs. Twanna Home Health Aide
01.2010 - 05.2018
Customer Service Representative
DES Staffing
09.2007 - 02.2011
Customer Service Representative
West Telemarketing
02.2001 - 09.2007
Certifications
Urban League of Nebraska
40 hours medication - Certified Medication Aide
Sherry's Med Class
Customer Service Specialist
Metropolitan Community College Omah Fort Canpus
Cosmetology
LaRose Beauty Academy
High School Diploma -
Omaha North Magnet High School