- Empowering women through faith-based leadership
- Community development and outreach
- Personal finance and credit education
- Creative writing and journaling
- Organizing faith-centered events and workshops
Charyl James
Houston,TX
Summary
Experienced Billing and Administrative Specialist with a strong background in ERP systems, client services, and process documentation. Skilled in invoicing, benefits-related workflows, and customer service with a sharp focus on compliance, confidentiality, and process improvement. Adept at supporting multi-regional operations and collaborating across departments. Currently seeking to apply transferable administrative and billing expertise in a Administrative/Benefits Representative role.
Overview
19
19
years of professional experience
Work History
Billing Specialist
ABM Industries
03.2023 - Current
- Oracle JD Edward, Insight and other systems.
- Collaborate with internal departments to ensure timely, accurate billing — aligning with cross-functional teamwork required in benefits coordination.
- Process account setup and terminations, reflecting lifecycle changes applicable to benefits administration.
- Maintain documentation and perform regular audits and adjustments, mirroring compliance requirements in benefits reporting.
- Participate in special projects and internal training, supporting cross-functional team initiatives.
Billing Specialist
Flotek Industries
07.2022 - 03.2023
- Delivered high-volume contract billing using Oracle JD Edwards, ensuring timely, accurate processing.
- Tracked billing performance using Excel and Teams, supporting structured reporting aligned with benefits recordkeeping.
- Partnered with Account Managers and AP to resolve discrepancies, echoing coordination between HR and vendors.
- Created process documents and PDFs for internal filing and client use — skills directly transferable to benefits enrollment and claims processing.
Billing Analyst
Wolters Kluwer
03.2021 - 05.2022
- Managed invoicing, submission reports, and subscription billing using Oracle NetSuite.
- Audited data for accuracy, generating reports for clients and sales teams.
- Created new client accounts and handled documentation, aligning with new hire onboarding and benefits setup.
- Maintained contracts and collaborated with cross-functional teams to ensure client satisfaction and compliance.
Billing Clerk
Schlumberger
08.2019 - 07.2020
- Processed 20+ billing tickets daily using various ERP systems.
- Logged and resolved billing disputes using TeamSpace.
- Supported field engineers, managers, and clients by maintaining audit trails and documentation.
- Used other Web based programs to organize and track the past and current information and the clients of my back-up.
Invoice Specialist
Randstad Professionals/TMK IPSCO
03.2019 - 08.2019
- Created and processed invoices manually and electronically.
- Verified data accuracy across ERP platforms.
- Managed document conversion and submission.
Administrative Assistant/Receptionist
Various Staffing Agencies
01.2017 - 03.2019
- Provided front desk and scheduling support for clients.
- Managed meetings, call routing, and internal communications.
Senior Billing/Contract Specialist
Ricoh USA
06.2006 - 03.2016
- Oversaw contract workflow and client onboarding.
- Reconciled billing discrepancies and credit issues.
- Developed internal documentation and employee manuals.
- Ensured SOX compliance and cross-departmental collaboration.
Education
Bauer College Sure Program
University of Houston
Business Administration
University of Phoenix
Skills
- Microsoft Outlook
- Microsoft Dynamics
- Microsoft Word
- Microsoft Excel
- QuickBooks (Certification in Progress)
- Microsoft PowerPoint
- Oracle R12/NetSuite/11i
- SAP
- Lotus Notes
- JD Edwards
Accomplishments
- Formatted the training and development program to assist in the instruction of all new hires as well as re-training current representatives to excel in their current positions with American Residential Service (ARS).
- Created a streamlined digital filing system, reducing retrieval time and improving compliance.
- Recognized as "Employee of the Quarter" for exceptional service and attention to detail consistently.
- Reduced invoice discrepancies by 30% through proactive reconciliation and documentation improvements.
- Trained and mentored new administrative staff on billing software and best practices.
Interests
KEY STRENGTHS
- Excellent Time Management
- Effective Researcher
- Problem Solver
- Meticulous Attention to Detail
- Sound Judgement
- Ability to work under pressure
- Profound Organizational Skills
- Extensive Client Service Experience
- Perseverance and Motivation
- Energetic Collaborator
Timeline
Billing Specialist
ABM Industries
03.2023 - Current
Billing Specialist
Flotek Industries
07.2022 - 03.2023
Billing Analyst
Wolters Kluwer
03.2021 - 05.2022
Billing Clerk
Schlumberger
08.2019 - 07.2020
Invoice Specialist
Randstad Professionals/TMK IPSCO
03.2019 - 08.2019
Administrative Assistant/Receptionist
Various Staffing Agencies
01.2017 - 03.2019
Senior Billing/Contract Specialist
Ricoh USA
06.2006 - 03.2016
Business Administration
University of Phoenix
Bauer College Sure Program
University of Houston
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