Chas Canard
TAHLEQUAH,OKLAHOMA
Summary
Experienced with managing client relationships and ensuring high levels of customer satisfaction. Utilizes team leadership and problem-solving skills to address client needs and improve service delivery. Track record of implementing customer-focused strategies and fostering collaborative environments.
Overview
17
17
years of professional experience
Work History
Client Services Manager
GardaWorld Security Services
Tulsa, OK
05.2026 - Current
- Directed client service operations, aligning security coverage with post orders, site requirements, and service expectations.
- Managed officer scheduling, vacancy coverage, and daily staffing adjustments to maintain consistent site operations.
- Coordinated client communication, resolving service concerns and reinforcing responsiveness across assigned accounts.
- Trained supervisors and officers on procedures, customer service standards, and site-specific protocols.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Site Security Manager
GardaWorld Security Services
Pryor, OK
01.2024 - 05.2026
- Evaluated daily activity for the security staff, along with incidents and irregularities in regards to payroll, operations, and training.
- Directed site security operations, aligning post orders, access control, and emergency response procedures.
- Supervised security officers, reinforced policy compliance, and corrected performance gaps.
- Coordinated incident investigations, documented findings, and escalated critical issues to client leadership.
- Managed visitor screening, badge access, and restricted-area enforcement to protect facility assets.
- Scheduled staffing coverage, balanced shift assignments, and maintained consistent site coverage.
- Audited security logs, reviewed CCTV activity, and identified process improvements.
- Partnered with facility teams to strengthen safety protocols and support incident preparedness.
- Reviewed existing emergency response procedures, suggesting improvements where necessary for optimal effectiveness during crisis situations.
Site Security Manager
Securitas Security Services USA
Pryor, OK
07.2022 - 12.2024
- Evaluated daily activity for the security staff, along with incidents and irregularities in regards to payroll, operations, and training.
- Directed site security operations, aligning post orders, access control, and emergency response procedures.
- Supervised security officers, reinforced policy compliance, and corrected performance gaps.
- Coordinated incident investigations, documented findings, and escalated critical issues to client leadership.
- Managed visitor screening, badge access, and restricted-area enforcement to protect facility assets.
- Scheduled staffing coverage, balanced shift assignments, and maintained consistent site coverage.
- Audited security logs, reviewed CCTV activity, and identified process improvements.
- Partnered with facility teams to strengthen safety protocols and support incident preparedness.
- Reviewed existing emergency response procedures, suggesting improvements where necessary for optimal effectiveness during crisis situations.
Operations Manager
Securitas Security Services USA
Pryor, OK
03.2022 - 07.2022
- Supervised security personnel, scheduling coverage and reinforcing performance expectations across multiple assignments.
- Coordinated incident response, investigations, and documentation for safety, access control, and workplace concerns.
- Monitored reporting systems, reviewing daily logs, activity reports, and shift handoffs for accuracy.
- Collaborated with clients and leadership to resolve concerns, adjust staffing, and maintain service quality.
- Trained supervisors and officers on emergency response, patrol standards, and site-specific protocols.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Scheduling Supervisor
G4S Secure Solutions
Pryor, OK
02.2020 - 03.2021
- Coordinated officer schedules to maintain shift coverage and operational readiness.
- Managed callouts, replacements, and last-minute coverage changes to prevent staffing gaps.
- Updated scheduling data in workforce systems to support payroll processing.
- Resolved scheduling conflicts by balancing client requirements, labor rules, and employee availability.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
Assistant Store Manager
Lowe's
Tahlequah, OK
04.2019 - 01.2020
- Monitored weekly freight flow, placing major focus on maintaining accurate inventory and in-stock levels, to provide customers with a positive shopping experience, and to also meet our quarterly sales plans.
- Supervised associates, delegated tasks, and reinforced company policies across departments.
- Coordinated inventory controls, receiving, and stock replenishment to maintain product availability.
- Assisted the Store Manager with hiring, coaching, and scheduling of department supervisors.
- Trained new hires on safety procedures, operational processes, and performance expectations.
- Monitored shrink, compliance, and housekeeping standards to support a safe shopping environment.
Assistant Store Manager
Walmart
Muskogee, OK
03.2016 - 04.2019
- Directed daily store operations to support customer service, sales goals, and merchandising standards.
- Partnered with leadership to improve operational efficiency and execution of promotional events.
- Resolved customer concerns promptly while protecting service quality and store reputation.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
CAP Team 2 Supervisor
Walmart
Tahlequah, OK
09.2015 - 02.2016
- Planned daily area assignment and tasks for employees, to ensure the completion of stocking freight from our daily truck deliveries.
- Trained employees on the routines of the Customer Availability Program (CAP), which was designed to increase in-stock throughout the store by identifying out of stock items, and potential out of stock items in a timely manner, allowing the Point of Sale system to replenish the items quickly and keeping key items in stock for the customers.
- Monitored the unloading process of daily General Merchandise and Grocery truck deliveries. Trucks averaged 1500-2500 pieces of freight, per night.
- Led employees to unload trucks in a timely manner and adhere to the company standards of unloading times, while maintaining safe work practices.
Zone Merchandise Supervisor
Walmart
TAHLEQUAH, OK
10.2014 - 09.2015
- Responsible for increasing sales and maintaining inventory accuracy in the Grocery departments of a Walmart Supercenter. Supervised a team of 10-15 employees.
- Led daily meetings with the store management team, to plan for daily and weekly projects, and to find resolutions to daily issues going on within the store.
- Utilized Microsoft Office programs (Word, Excel, etc.) to create presentations for various store projects.
Maintenance Associate/Stocker
Walmart
Tahlequah, OK
07.2010 - 10.2014
- Led a crew of 6-8 employees, whose objective was to thoroughly clean the floors, bathrooms, and offices of a 182,000 square foot Walmart Supercenter store.
- Assigned daily tasks for employees, and planned out weekly objectives to ensure that facility remained up to standard, and presentable to the customers.
- Trained new hires in the daily routines of their position as overnight stockers, to help develop them into strong assets to our team.
- Trained employees to properly handle power lifting equipment, (walkie stacker, forklift, etc.), while maintaining safe work practices and following OSHA guidelines.
Telephone Sales Representative
Dollar Thrifty Automotive Group
TAHLEQUAH, OKLAHOMA
07.2009 - 05.2010
- Assisted in driving sales by going above and beyond to provide the lowest possible vehicle rental reservation price to customers at Dollar/Thrifty locations across the USA.
- Learned how to properly use sales software to record sales, which required proficiency in typing, as well as 10-key usage.
- Provided excellent customer service to our potential customers, by being knowledgeable in policies and regulations, while making their time on the phone a pleasant experience.
- Answered incoming calls from customers and provided excellent customer service.
- Maintained a professional attitude when dealing with difficult callers.
- Explained product features, benefits, pricing, and availability to customers in a clear manner.
Education
High School Diploma -
Sequoyah High School
Tahlequah, OK05-2008
Skills
- Client relationship building
- Team development
- Staff training
- Account management
- Project oversight
- MS Office Suite
- Payroll processing
- Customer service
- Strategic planning
Timeline
Client Services Manager
GardaWorld Security Services
05.2026 - Current
Site Security Manager
GardaWorld Security Services
01.2024 - 05.2026
Site Security Manager
Securitas Security Services USA
07.2022 - 12.2024
Operations Manager
Securitas Security Services USA
03.2022 - 07.2022
Scheduling Supervisor
G4S Secure Solutions
02.2020 - 03.2021
Assistant Store Manager
Lowe's
04.2019 - 01.2020
Assistant Store Manager
Walmart
03.2016 - 04.2019
CAP Team 2 Supervisor
Walmart
09.2015 - 02.2016
Zone Merchandise Supervisor
Walmart
10.2014 - 09.2015
Maintenance Associate/Stocker
Walmart
07.2010 - 10.2014
Telephone Sales Representative
Dollar Thrifty Automotive Group
07.2009 - 05.2010
High School Diploma -
Sequoyah High School