CHAS COOK

Lead inbound logistics operations, overseeing $30M+ in high-value luxury inventory, coordinating with vendors, couriers, and corporate and retail teams to optimize product processing and turnaround to AFS.

Serve as a central point of contact across vendors, global planning, retail, customer service, and loss prevention, ensuring secure handling, compliance, and brand-aligned execution.

Own and track inbound KPIs, including turnaround time, inventory accuracy, error rates, and vendor performance; leverage insights to drive operational improvements, and efficiency gains.

Implement process improvements to increase throughput, reduce errors, minimize risk, and optimize labor and resource allocation.

Manage inventory audits, reconciliations, and quality control checks to maintain system accuracy and protect high-value, audit-sensitive merchandise.

Collaborate with global planning teams to ensure vendor alignment, and streamlined inbound processing.

Supervise, mentor, and develop a cross-functional inbound team, promoting consistent execution, accountability, and operational excellence.

Analyze operational data and reporting to support strategic decisions, performance optimization, and continuous improvement initiatives.

Led outbound logistics operations supporting over $5 million in high-value luxury inventory, ensuring accurate, secure, and timely fulfillment to retail locations and partners.

Supervised outbound picking and packing teams with a focus on precision, damage prevention, and audit-ready execution, safeguarding luxury merchandise throughout final distribution.

Owned and monitored outbound KPIs, including order accuracy, fulfillment turnaround, damage rates, and labor efficiency; implemented corrective actions to improve performance and service levels.

Streamlined outbound workflows to reduce handling risk, enhance efficiency, and maintain consistency with luxury brand standards.

Enforced strict quality control and packaging standards to protect high-value and sensitive products during transit.

Partnered cross-functionally with inventory control, transportation, and leadership teams to resolve exceptions, maintain system accuracy, and support seamless retail replenishment.

Directed daily boutique support operations across inventory flow, replenishment, and back-of-house execution, ensuring consistent product availability, presentation readiness, and operational excellence in a high-traffic luxury retail environment.

Served as a key operational partner to boutique leadership, aligning inventory execution with sales priorities, client demand, and visual merchandising standards to support revenue growth and client satisfaction.

Led, coached, and developed support teams to deliver disciplined, detail-oriented execution, reinforcing accountability, accuracy, and service standards aligned with luxury house expectations.

Designed and implemented structured training programs covering product handling, system accuracy, and luxury service support, resulting in improved team efficiency and reduced operational errors.

Partnered with Assistant General Managers in Operations and Sales to optimize inventory forecasting, accelerate the clearance of aged stock, and improve sell-through while maintaining brand integrity.

Orchestrated seamless replenishment of boutique locations, ensuring inventory accuracy, and minimizing selling-floor disruptions during peak periods.

Monitored and managed damages, write-offs, and markdowns with meticulous documentation and compliance, protecting margin, and audit readiness.

Identified and executed process improvements that enhanced workflow efficiency, reduced friction between operations and sales teams, and delivered measurable performance gains.

Delivered elevated, personalized service to high-net-worth international clients, cultivating long-term relationships, and brand loyalty in a high-volume luxury retail environment.

Consistently achieved and exceeded sales goals, driven by deep product knowledge, thoughtful client engagement, and trust-based recommendations aligned with brand values.

Supported boutique operations through precise product acceptance, merchandising alignment, and adherence to presentation standards that enhanced the overall client experience.

Provided actionable feedback to leadership on client preferences, trends, and commercial opportunities to support sales strategy and assortment planning. Delivered personalized service to high-end, international clients, ensuring an exceptional luxury shopping experience, and fostering brand loyalty.

• Consistently achieved and exceeded sales targets by leveraging expert product knowledge and tailored recommendations.
• Built and maintained strong relationships with a diverse global clientele, cultivating repeat business and long-term engagement.
• Assisted in product acceptance, merchandising, and presentation to support seamless client interactions.
• Provided feedback to management on client preferences, trends, and opportunities to enhance sales strategies.