Chasady Golden
Hinesville,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Facility Manager
Stop N Stor Storage
05.2022 - Current
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Maintained facility grounds, equipment and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
Remote Customer Service Rep
Select Staffing
06.2019 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Call Center Supervisor
Addecco
09.2017 - 05.2019
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Developed process controls and metrics for daily management of call center.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented strategies to increase sales and improve customer service.
Education
Associate of Science - Health Information
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2019
High School Diploma -
Liberty County High School
Hinesville, GA05.2005
Skills
- Service Contracts Management
- Operations Oversight
- Performance Assessments
- Cost-Reduction Methods
- Leadership and Supervision
- Planning and Scheduling
- Performance Evaluations
- Building Maintenance
- Emergency Preparedness
- Team Leadership
- Analytical Thinking
Timeline
Facility Manager
Stop N Stor Storage
05.2022 - Current
Remote Customer Service Rep
Select Staffing
06.2019 - 03.2022
Call Center Supervisor
Addecco
09.2017 - 05.2019
Associate of Science - Health Information
Ultimate Medical Academy - Clearwater
High School Diploma -
Liberty County High School
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