CHASAREE DOW
Unionville,CT
Summary
Professional with strong background in collections, prepared for this role. Adept at resolving outstanding debts and facilitating payments. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in negotiation, communication, and conflict resolution. Reliable, efficient, and results-driven with keen eye for detail, focused on Customer Service and Resolutions for the organization.
Professional in healthcare administration field, equipped with extensive experience in surgical scheduling. Proven ability to streamline scheduling processes and enhance operational efficiency within fast-paced medical settings. Recognized for collaborative teamwork and adaptability to changing priorities, ensuring optimal patient care and satisfaction.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
CTGi
863 N Main Steet EXT , Wallingford
07.2025 - Current
- Maintained accurate records of appointments and reservations using scheduling software.
- Implemented customer service protocols, enhancing guest satisfaction and experience.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated multi-line phone system, directing calls and addressing inquiries efficiently.
- Resolved guest complaints promptly, fostering a positive hotel environment and reputation.
- Organized, maintained and updated information in computer databases.
Quality Assurance Assistant
Advance Behavioral Health
06.2024 - 06.2025
- Clinical oversight, processes prior authorization requests for CSCs in order to generate an authorization to credentialed providers for services requested. Acts as a liaison between CSC, MFP, DSS and providers.
- Provides telephone support to the CSCs, to ensure prompt, live responses to Providers requesting assistance with executing tasks associated with the WISE Recovery Plan.
- Conducted quality assurance reviews to ensure compliance with behavioral health standards.
- Assisted in identifying and documenting discrepancies in patient care processes.
- Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
- Helped with customer complaint investigations to improve quality and [Type] processes.
Surgical Scheduler
Advanced Behavioral Health
Hartford, CT
11.2019 - 05.2024
- Scheduled surgeries efficiently, optimizing patient flow and resource allocation.
- Coordinated with medical staff to ensure accurate appointment confirmations and updates.
- Managed electronic health records, ensuring compliance with HIPAA regulations and data integrity.
- Developed streamlined scheduling processes that reduced appointment conflicts and improved patient satisfaction.
Accounts Receivable Clerk
Plimpton & Hills
08.2019 - 12.2020
- Processed customer invoices accurately and efficiently to ensure timely payments.
- Managed collections for overdue accounts, fostering positive customer relationships.
- Reconciled monthly statements and handled discrepancies with attention to detail.
- Utilized accounting software to track receivables and streamline reporting processes.
- Collaborated with the finance team to improve cash flow management strategies.
- Provided support during audits by compiling necessary documentation and reports.
Patient Accounts Analyst / A/R Specialist
Connecticut Children's Medical Center
05.2016 - 12.2018
- Provides verification and account feedback on complex patient accounts. Performs variety of administration duties. Schedules appointments, processing payments for co pays, and provides accurate feedback on patient relations to insurance coverage for network services. Works directly with families and other hospital departments to approved financial balance relief in accordance to state and hospital regulated programs. Performs advanced knowledge in Epic, Pre certification and patient accounts. A/R duties: Performs advanced knowledge in Epic, Pre certification and patient accounts.
- Create and maintain tracking of codes billed on UB04 forms, Creating Work orders to review specific details created for billing. Completing & submitting several coding forms with supporting researched documents to apply modifiers to hospital cpt codes. Assuring Accident free submission -of modifiers. Attentive to details, verify authorizations obtain to match - services provided. Reprocess accounts with obtain retro Authorization with research and policy reference. Create spreadsheets for work flow on high dollar, complex accounts. Working closely with Management in several departments, hospital coders & Commercial Insurance Provider Representatives. Prepare and submit Appeals for denied claims based on contracted rates and policy. Process contractual adjustments for claims with/ or in need of allowances, variances and Denials. Work in multiple systems at the same time. Email various Management and supervisor for updates and reporting stats.
- Analyzed financial data to support budgeting and forecasting activities.
- Collaborated with cross-functional teams to streamline accounts payable processes.
Medical Billing / Charge Poster
Connecticut Children’s Medical Center
02.2015 - 12.2016
- Ensured medical services rendered by patients are charged with supporting records, and maintained.
- Create and maintain tracking of codes billed on UB04 forms. Research Policy for Charges Posting for Ambulatory Surgery and Hemoc Medication that require Modifier for payment.
- Creating and Submitted Authorizations and Appeals directly to Insurance companies to support payment on high dollar claims.
- Processed and posted charges to patient accounts using electronic health record systems.
- Reviewed insurance claims for accuracy and compliance with billing regulations.
- Collaborated with healthcare providers to resolve discrepancies in billing statements.
- Maintained organized electronic filing systems for easy retrieval of patient records during audits or internal reviews.
Customer Service / Self Pay Collector
Connecticut Children's Medical Center
05.2012 - 12.2014
- Worked directly with Physician’s, Nurses and Insurance Providers on escalated high dollar accounts, to determine if members are in or / out of network for services provided.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Maintained accurate records of customer accounts, payments and payment plans.
- Managed patient accounts to ensure timely collection of outstanding balances.
- Communicated effectively with families regarding payment options and financial assistance programs.
Education
High School Diploma -
New Britain High School
New Britain, CT01.2002
Certificate of Technical Studies - Accounting And Finance
Goodwin Community College
East Hartford, CT04-2018
Skills
- Experience: Epic, Track, Word, Excel, Payer portals in A/R denials Denial Follow up, customer service
- Call center experience
- Customer research
- Assertiveness
- Repayment plan structuring
- Issue investigation
- Safety procedures
- Account analysis
- Payment schedules
- Collections processing
- Account auditing
- Staff development
- Account reviews
- Delinquent account management
Communication
I work fast & efficient. Enjoy working with others in group projects always open to learning, and very outgoing. Very Positive and Outgoing team player.
Leadership
I am experienced in Marketing Sales, Customer service Management and Data Entry. Accounts Receivable, Contracting, And Self Pay.
Timeline
Front Desk Receptionist
CTGi
07.2025 - Current
Quality Assurance Assistant
Advance Behavioral Health
06.2024 - 06.2025
Surgical Scheduler
Advanced Behavioral Health
11.2019 - 05.2024
Accounts Receivable Clerk
Plimpton & Hills
08.2019 - 12.2020
Patient Accounts Analyst / A/R Specialist
Connecticut Children's Medical Center
05.2016 - 12.2018
Medical Billing / Charge Poster
Connecticut Children’s Medical Center
02.2015 - 12.2016
Customer Service / Self Pay Collector
Connecticut Children's Medical Center
05.2012 - 12.2014
High School Diploma -
New Britain High School
Certificate of Technical Studies - Accounting And Finance
Goodwin Community College