Chascidee Taitague
Tomball,TX
Summary
A highly skilled and adaptable customer service professional with 10+ years of experience across diverse industries. Delivering exceptional service with a focus on customer satisfaction, problem-solving, and effective communication. Experienced in managing high-volume client interactions, providing personalized recommendations, and handling service inquiries with professionalism. Strong ability to build rapport with clients, resolve issues efficiently, and contribute to a positive team environment. Proficient at multitasking in fast-paced settings and consistently exceeding client expectations.
Overview
13
13
years of professional experience
Work History
Product Marketing Coordinator
PUSH Agencies
01.2024 - Current
- Coordinate schedules and timelines for events.
- Create detailed timelines and budgets for events to meet all deadlines.
- Develop detailed event reports, documenting all aspects of each event.
- Manage campaigns for various clients that consistently exceeded sales goals.
- Track key performance indicators to measure success of campaigns.
- Identify potential marketing opportunities to increase brand awareness.
- Identify interested and qualified customers to provide potential customers with additional information regarding product.
- Engage customers to communicate key product features.
- Communicate product value, quality, and style to educate and entice potential customers.
- Develop creative displays and signage to draw customers to products.
- Plan and organize sampling events by working hand-in-hand with retail store managers and leaders.
- Maintain accurate records of promotional events and customer interactions.
Manager
Beauty Mark
03.2017 - Current
- Maintain professional, organized, and safe environment for clients.
- Accomplish multiple tasks within established timeframes.
- Manage client appointments, maintain detailed records of services rendered, and nurture long-term relationships with clients to encourage repeat business.
- Control costs to keep business operating within budget and increase profits.
- Improve marketing to attract new clients and promote business.
- Successfully manage all financial aspects of the salon, including budgeting, expense management and inventory to maximize productivity and profitability.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Auto Sales Representative
Team Gillman
12.2022 - 08.2023
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
Front Desk Receptionist
Team Gillman Acura
06.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer problems and complaints.
- Schedule weekly lunches for employees.
Medical Receptionist
Village Medical Center
01.2018 - 12.2018
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Leasing Consultant
Alliance Properties
05.2016 - 12.2017
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Prepared weekly and monthly leasing reports for management, providing critical insights into occupancy rates.
- Handled incoming calls and emails, promptly responding to inquires and redirecting communications as needed.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Assistant Salon Manager
A Rowdy Boutique
01.2014 - 01.2016
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Handled employee scheduling and coverage needs during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Server
Wolfies Restaurant & Sports Bar
02.2012 - 07.2015
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Klein Oak High School
Spring, TX06-2012
Skills
- Customer Service
- Communication Skills
- Multitasking and Organization
- Adaptive Team Player
- Conflict Resolution
- Marketing
- Time Management
- Financial Management
- Scheduling
- Phone Etiquette
- Microsoft Office
- Documentation and Reporting
- Client Relationship Building
- Client Retention
- Negotiation
- Event planning
Timeline
Product Marketing Coordinator
PUSH Agencies
01.2024 - Current
Auto Sales Representative
Team Gillman
12.2022 - 08.2023
Front Desk Receptionist
Team Gillman Acura
06.2022 - 11.2022
Medical Receptionist
Village Medical Center
01.2018 - 12.2018
Manager
Beauty Mark
03.2017 - Current
Leasing Consultant
Alliance Properties
05.2016 - 12.2017
Assistant Salon Manager
A Rowdy Boutique
01.2014 - 01.2016
Server
Wolfies Restaurant & Sports Bar
02.2012 - 07.2015
High School Diploma -
Klein Oak High School
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