CHASE AMOS
Cincinnati,OH
Summary
Experienced Call Center Representative with expertise in Medical Insurance Prior Authorizations, proficient in navigating healthcare policies, verifying patient eligibility, and coordinating with providers and payers. Demonstrates strong customer service skills, attention to detail, and the ability to manage high call volumes, and maintain accurate documentation in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Customer Service Agent Remote
Optum
Eden Prairie, MN
10.2021 - Current
- Maintain confidentiality of patient documentation to ensure compliance with HIPAA regulations.
- Evaluate clinical requirements to determine eligibility for requested services per plan provisions.
- Increase customer satisfaction ratings by providing prompt responses and effective solutions.
- Review prior authorization requests to confirm accuracy and completeness of information.
Warehouse Associate
Wayfair
Florence, KY
09.2020 - 01.2024
- Executed picking, packing, receiving, Put Mod (PM), and replenishment tasks efficiently.
- Trained team members on company policies and safety procedures to ensure compliance.
- Demonstrated adherence to safety standards in all warehouse operations.
- Streamlined warehouse processes to enhance operational efficiency and accuracy.
Store Manager
Scrubs And Beyond
Cincinnati, OH
04.2021 - 10.2023
- Executed campaigns and promotions to enhance product and service development.
- Conducted daily store operations, overseeing opening, closing procedures, and cash handling.
- Created visually appealing displays to capture customer interest.
- Delivered exceptional service to staff and customers.
TMS Technician
Neuro star
Cincinnati, OH
07.2022 - 08.2023
- Administering TMS treatments according to physician protocols, ensuring patient comfort and safety, and providing education and support.
- While responsible for the accurate positioning of the TMS coil, monitoring treatment sessions, and documenting session notes.
- Furthermore, collaborating with other healthcare professionals may assist with patient assessment and data collection.
Customer Experience Manager
Gabe's
Cincinnati, Ohio
04.2021 - 02.2022
- Formulated strategies to achieve sales goals and enhance operational performance.
- Managed recruitment and training of over 20 employees, strengthening team capabilities.
- Implemented daily problem-solving techniques to optimize store operations and elevate customer satisfaction.
- Designed engaging store displays to attract customers and boost sales.
Store Manager
Dollar General
Cincinnati, Ohio
08.2014 - 12.2019
- Executed managerial duties in stocking, shipping, and receiving processes.
- Oversaw customer relations to enhance service quality and satisfaction.
- Conducted till checks and maintained shrink awareness for operational efficiency.
- Managed payroll and led interviews to build a skilled workforce.
Education
Associate of Applied Science - Medical Assistant
UEI College Gardenia
Phoenix, AZ09.2020
Skills
- Effective communication
- Information verification
- Attention to detail
- Escalation management
- Medical terminology
- Prior authorization
- Problem-solving
- Data entry accuracy
- Customer relations
Timeline
TMS Technician
Neuro star
07.2022 - 08.2023
Customer Service Agent Remote
Optum
10.2021 - Current
Store Manager
Scrubs And Beyond
04.2021 - 10.2023
Customer Experience Manager
Gabe's
04.2021 - 02.2022
Warehouse Associate
Wayfair
09.2020 - 01.2024
Store Manager
Dollar General
08.2014 - 12.2019
Associate of Applied Science - Medical Assistant
UEI College Gardenia
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