Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Chase Bailey

Chase Bailey

Associate Director, Customer Growth
San Diego

Summary

Dynamic and results-driven leader with a deep passion for mentoring and developing talent - committed to fostering career growth within my team. With extensive experience at Verizon, I have consistently demonstrated a strong track record in driving sales, leading high-performing teams, and navigating complex challenges within both the Government and SMB organizations. I am dedicated to shaping the next generation of leaders by empowering employees through personalized coaching, skill development, and strategic growth opportunities. Known for my loyalty to Verizon’s mission and my commitment to returning to the Government organization, I strive to align organizational goals with employee success, ensuring long-term value and growth for both the team and the company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Associate Director, Customer Growth

Verizon Connect
08.2024 - Current
  • Led a team of eight Strategic Account Managers (SAMs) managing 2,400 customer accounts, driving growth, retention, and cross-sell opportunities at scale.
  • Reduced customer churn month-over-month by implementing bespoke retention strategies tailored to client needs, resulting in improved satisfaction and long term account loyalty
  • Led my team through a major reorganization by effectively managing change, aligning team and company objectives with new priorities, and driving the highest sales performance and significant churn reduction for our book of business
  • Tier 1 winner of the 2025 Q1 Fast Start contest – a company-wide sales contest, exceeding sales targets, driving new product adoption, and significantly reducing churn, all while surpassing key performance benchmarks
  • Consistently exceeded sales targets by over 30 percent throughout 2025. Leading the AD teams in January, February, March, and May, driving exceptional results and setting a high performance benchmark. Currently ranked second out of fourteen ADs with a percent to plan average of 134 percent.

Associate Director, SMB Expansion

Verizon Connect
09.2022 - 08.2024
  • Led a team of ten Expansion Sales Representatives managing 3,500 customer accounts, driving growth, retention, and cross-sell opportunities at scale
  • Increased upsell revenue by 30 percent across managed accounts by identifying upsell opportunities and aligning product offerings with customer needs
  • Turned around the lowest performing team in the organization, implementing targeted coaching and performance strategies that elevated them to the top ranked team within the first year under my leadership. Sending one rep to VZC President's cabinet and one to VZC Diamond Club
  • Developed and launched innovative email outreach strategies targeting client account reviews, significantly increasing meeting booking rates and deepening client engagement. These strategies increased rep booking rates by 50 percent.
  • Recognized as the top-performing Associate Director under director Nelson Duong, consistently exceeding performance benchmarks and leading key initiatives that drove team success
  • Built and sustained a high performing team culture focused on collaboration, accountability, and career development – resulting in strong retention, internal promotions, and consistent goal attainment
  • Proudly promoted two of my top-performing reps to key sales roles within Verizon Connect’s Government Organization, showcasing talent development and fostering career growth within my team and within Verizon Connect

Inside Sales Manager, Public Sector (GOV)

Verizon Connect
03.2022 - 09.2022
  • Developed and managed Verizon’s Government Organization Captain's Program, preparing the next generation of leaders and facilitating smoother policy and process transitions within the organization
  • Hired and onboarded three top-tier candidates within a three-week period, successfully filling all open Government BDR positions while maintaining sales target performance for the month
  • Created and implemented a new system for marketing lead distribution, ensuring equitable allocation of leads across all business development reps, resulting in more efficient lead management and opportunity coverage
  • Increased outbound prospecting activity by 25% month-over-month by organizing targeted call blitzes for the MAM and CP verticals, driving higher engagement and sales pipeline growth
  • Mentored direct reports through tailored development plans, resulting in team members enrolling in MBA programs and preparing for advancement opportunities within Verizon Connect
  • Consistently generated over 1,000 new business VTUs monthly and achieved a 50% month-over-month increase in video sales, driving significant revenue growth.
  • Fostered a cohesive and high-performing team by uniting territory business development reps under a shared mission, improving collaboration and sales results across the board

Business Development Representative, GOV

Verizon Connect
12.2021 - 03.2022
  • Consistently exceed sales targets. Overall, 2021 achievement: 214% sales dollars, and 423% strategic dollars.
  • Team leader, motivator, innovator, and advocator: a key figure in presenting new and innovative ideas for prospecting new and former Verizon Connect business; an avid advocate for government business segment alignment; and a source of product, educational, and career information to peers.
  • Executed daily, monthly, quarterly, and yearly KPIs – an understanding that is implemented and exceeded on every target KPI. 41% lead to sit, 70% conversion rate, 80% to close.
  • Expert at building and maintaining relationships with members within the government and all other Verizon organizations by valuing and implementing ideas from both peers and leadership alike, resulting in new and expanded business for Verizon in the Southeast region of the United States.
  • Contender in Verizon Connect’s 2021 So You Think You Can Sell Competition – only BDR Quarterfinalist. Lead in all government KPI contests.

Education

Master of Business Administration - Dispute Resolution

Pepperdine University
Malibu, CA
05.2001 -

Master's Certificate - Dispute Resolution And Law

Pepperdine University School of Law
Malibu, CA
05.2001 -

Skills

Team collaboration and leadership

Accomplishments

2025 Q1 Fast Start Winner - Tier !


Verizon Excellence
Award - Government


4 Time Century Club
Winner - SMB/SMB
EXP


2 Time Government
Rep of the Month


Navy and Marine Corps
Achievement Medal -
USN


Good Conduct Medal -
USN


Floc Letter of
Commendation - USN

Certification

Master's Certificate, Dispute Resolution

Interests

  • Martial Arts
  • Music
  • Hiking
  • Running
  • Spartan and other OCR races

Timeline

Associate Director, Customer Growth

Verizon Connect
08.2024 - Current

Associate Director, SMB Expansion

Verizon Connect
09.2022 - 08.2024

Inside Sales Manager, Public Sector (GOV)

Verizon Connect
03.2022 - 09.2022

Business Development Representative, GOV

Verizon Connect
12.2021 - 03.2022

Master's Certificate, Dispute Resolution

05-2017

Master of Business Administration - Dispute Resolution

Pepperdine University
05.2001 -

Master's Certificate - Dispute Resolution And Law

Pepperdine University School of Law
05.2001 -

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