Chase Beckford
Palm Bay,FL
Summary
Dynamic IT Support Specialist with the US Army, adept at enhancing network security and optimizing system performance. Proven expertise in technical troubleshooting and software deployment, coupled with strong communication skills. Successfully trained staff on new technologies, significantly boosting productivity and knowledge sharing while ensuring seamless operations during peak periods. CompTIA Security+ certified. Holds an Active Secret Clearance, with a strong track record of delivering reliable IT support in high-demand environments. Skilled in troubleshooting, user account management, and implementing secure IT operations in accordance with DoD standards.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
US Army
02.2021 - Current
- Provided technical support to users, resolving hardware and software issues efficiently.
- Assisted in maintaining network security protocols and user access controls.
- Documented troubleshooting procedures and developed user guides for common issues.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Used ticketing systems to manage and process support actions and requests.
- Trained staff on new technologies, improving overall team productivity and knowledge sharing.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Education
High School Diploma -
Heritage High
Palm Bay, FLSkills
- CompTIA SecurityCertified
- Cybersecurity Monitoring & Incident Response
- System Imaging & Software Deployment
- System administration
- Technical troubleshooting
- Software installation
- Technical support
- Microsoft outlook
- Ticket management
- Desktop support
- LAN/WAN
- Microsoft windows and office
Timeline
IT Support Specialist
US Army
02.2021 - Current
High School Diploma -
Heritage High