Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Chase Bejster

Necedah,WI

Summary

Dedicated to upholding optimal staffing, production, and service standards. Proficient in training new hires on policies, procedures, and operational practices, adept at recognizing business trends, and managing schedule requests. Experienced in report writing, conducting presentations, building/updating spreadsheets, and generating forecasts.

Overview

11
11
years of professional experience

Work History

Workforce Management / Forecaster

Bridgecrest
10.2021 - Current
  • Maximized schedule adherence for 2,500 employees ensuring employee production while minimizing customer wait times.
  • Developed short and long-term projections for call volume within 7% accuracy, facilitating the determination of ideal staffing levels.
  • Produced and managed both a headcount Excel and a forecasting Excel, incorporating them into a biweekly PowerPoint presentation delivered to senior leadership.
  • Crafted and refined Snowflake queries to automate processes in Excel files for increased accuracy and efficiency.
  • Designed detailed schedule plans for both small and large-scale events that provided acceptable service levels to fulfill customer expectations effectively.

Enrollment Supervisor

Zovio
11.2020 - 09.2021
  • Managed and provided training to a team of 12 individuals responsible for student enrollment processes.
  • Oversaw a comprehensive admissions database spanning multiple programs and coordinated student schedules accordingly.
  • Worked closely with students to address enrollment issues and ensure the completion of all required documentation.
  • Elevated student retention rates through the implementation of targeted outreach programs and academic support initiatives.



District Manager

Genesco
08.2017 - 11.2020
  • Oversaw operations across 12 locations, ensuring strict adherence to high-quality standards of performance and service delivery.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Located, developed, and promoted talented employees to cultivate a collaborative and hardworking leadership team.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.

Seasonal Production

Leer
02.2017 - 07.2017
  • Acted as a floater between stations after mastering the majority of the processes.
  • Constructed and tested complex automated prototype products.
  • Provided regular inventory reports to ensure continuous production by maintaining optimal material levels.

Assistant Manager

Pizza Hut
08.2013 - 12.2016
  • Effectively managed staff schedules, ensuring sufficient coverage during peak hours while optimizing labor costs.
  • Regularly monitored daily cash transactions, guaranteeing precision across all financial reporting procedures.
  • Oversaw all kitchen areas of the restaurant, maintaining cleanliness and ensuring proper maintenance at all times.


Head Coach

Regis Middle School
03.2013 - 10.2016
  • Organized and led practices and scrimmages aimed at enhancing competitive attitudes and skills.
  • Fostered connections with athletes, parents, and school administrators to garner support and ensure the success of the program.
  • Guided novice players through mentorship, fostering a culture of healthy competition and confidence before delving into skill development.

Education

Bachelor's degree - Business Administration

University of Arizona
Tucson, AZ
09.2023

Associate's degree - Liberal Arts & Sciences

UW-Eau Claire
Eau Claire, WI
12.2016

Skills

  • Training & Development
  • Forecasting
  • Scheduling Optimization
  • Microsoft Excel
  • Five9
  • Genesys
  • Tableau
  • Snowflake

Awards

Recipient of the 2018 Bill Porter Customer Service Award on January 1, 2019. This accolade acknowledges my exceptional customer service performance at the mall during the preceding year. The recognition was earned through positive customer feedback, endorsements from store managers, evaluations conducted by secret shoppers, and assessments conducted by mall administration.

Timeline

Workforce Management / Forecaster

Bridgecrest
10.2021 - Current

Enrollment Supervisor

Zovio
11.2020 - 09.2021

District Manager

Genesco
08.2017 - 11.2020

Seasonal Production

Leer
02.2017 - 07.2017

Assistant Manager

Pizza Hut
08.2013 - 12.2016

Head Coach

Regis Middle School
03.2013 - 10.2016

Bachelor's degree - Business Administration

University of Arizona

Associate's degree - Liberal Arts & Sciences

UW-Eau Claire

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Chase Bejster