Chase Bennett

A dynamic, dedicated, and self-motivated Product Manager with progressive experience and proven track record in leading and engineering development operations, demonstrating outstanding analytic skills, sound judgement, critical thinking, innovation, and accountability. Communicate effectively with diverse society, develop strategic design and data driven approaches, and adheres to the highest standards of integrity and reliability, while building remarkable relationships and influencing best practices. Agile and passionate, providing reliable decision-making concepts, a strong sense of responsibility, and the ability to work independently and collaboratively with others to complete multiple tasks effectively. Innovative and adept at driving the strategic and analytics approach to bridge the gap between the business and consumers. Display great stress and crisis management skills, proficiently resolve issues, and the capacity to address critical problems accurately.

• Successfully reducing customer contact rates year-over-year by 10%, resulting in improved customer satisfaction and operational efficiency through product enhancements.
• Leverage AI prompt engineering along with data ingestion to introduce contact taxonomies for instant insights for operations consumption
• Assisted in leading a global platform migration of 6 systems in 3 months to meet a TSA deadline with minimal impact to our customers.
• Completed the full automation of the sales lead processes that produced a successful 300% increase in sales recoveries.
• Developed business rules for auto-routing of work items for several back-office teams via Genesys resulting in a $500k yearly decrease in operating income.