Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chase Casebonne

Lafayette,LA

Summary

Results-focused, Support Analystwith 13 years of proven experience in coordinating and leading cross-functional technical teams to execute and deliver IT solutions. Demonstrates vast knowledge in MS 365, desktop, VmWare, Networking, Network Storage and Project Management. Highly-effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across, telecom, network, hosting, security, governance, and vendor management to achieve positive impact on all business outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Engineer

Vital Integrators
Lafayette, LA
10.2023 - 02.2024
  • Analyzed complex problems and formulated creative solutions.
  • Wrote technical reports to document system design specifications.
  • Conducted user training sessions on new software applications.
  • Implemented best practices in engineering standards and procedures.
  • Provided technical support for end users experiencing difficulty with applications or systems.
  • Researched cutting-edge technology trends in the field of engineering.
  • Troubleshot hardware and software compatibility issues.
  • Evaluated current systems for potential upgrades and enhancements.
  • Mentored junior engineers on programming techniques and industry best practices.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Developed project objectives by conferring with staff, identifying project phases and studying standards and requirements.
  • Handled vendor relationships, costs and contracts.
  • Surveyed sites, collected measurements and assessed project conditions.
  • Wrote technical reports documenting project progress and specifications.
  • Enforced deadlines and upheld project deadlines by maintaining close monitoring of project progress, permitting and supply management.
  • Devised and initiated engineering solutions to variety of project and design issues.
  • Finished projects on time and within budget.
  • Generated technical reports for customers.
  • Communicated with clients and coworkers about analysis results.
  • Advised customers on use of products or services.

Support Analyst

Sentinel Technologies
Downers Grove, Illinois
06.2022 - Current
  • Maintained after hours Data Center Queue, Monitored hosts via monitoring software, Took Escalations from Help Desk, Trained Help Desk team members in various server troubleshooting pertaining to patching, Triaged multiple service requests based on priority and urgency, Processed after hours hand offs from dayshift.
  • Assisted users with downloading firmware updates and setting up antivirus software.
  • Monitored server event logs to identify and resolve performance and security issues.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Identified and remedied root causes of system malfunctions.
  • Documented and tracked cases in system, updating details for repeat support requests.
  • Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
  • Responded to phone and email questions and concerns, resolving over [Number] issues daily.
  • Investigated root cause of various technical issues by conducting research using available resources such as manuals or websites.
  • Collaborated closely with other departments to resolve escalated customer issues quickly.

Support Engineer

TechPulse Consulting LLC
Youngsville, LA
10.2019 - 01.2022
  • Oversaw property takeovers where our onsite team would install computer and network hardware while I configured Unifi and Azure managed services, Provided real-time support to everyday users of Urgent Cares, Financial Advisor Firms, Oil and Gas, and other professional services, Collaborated with team on large scale tasks, Identified issues and implemented appropriate solutions to deliver quick and effective remediation, Responded to assistance requests from users and directed individuals through basic troubleshooting tasks, Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions, Consulted via telephone to understand user problems, run through testing and ask probing questions to locate root causes, Documented repair processes and helped streamline procedures for future technical support actions, Configured new employee work stations consisting of hardware, software and peripheral devices, Processed onboarding and offboarding of staff across various Industries.

IT Consultant

VJ Consulting LLC
Breaux Bridge, LA
08.2011 - 08.2019
  • Conducted client needs assessments, developing budgets and determining cost estimates based upon this information, Provided technology consultation for growing businesses, making recommendations and upgrading existing systems, Achieved client vision and objectives through effective strategy development and execution in coordination with management teams, Communicated with and gathered feedback from customers about progress updates and worked to resolve specific concerns, Collected and defined customer requirements to produce product scopes, Coordinated system installations, testing and code corrections, Monitored equipment functionality to verify optimal performance and adjust system controls, Managed equipment placement, power management, infrastructure expansion, security and data center modifications, Helped companies take advantage of current technology to improve business processes and productivity, Implemented and manged companies first managed offsite backup services, Researched network products, services and protocols to identify best offerings for future network development, Monitored client computer network operations, from planning and budgeting to installation, maintenance and support, Supervised upgrades to infrastructure and remedied problems that arose with end-user hardware and software.

Education

Associate of Applied Science -

Remington College

Skills

  • Troubleshooting and diagnostics
  • Project coordination
  • Team leading and training
  • Product support
  • Workflow strategies/improvements
  • Proficient in Microsoft 365
  • Cultivating Relationships
  • Network setup and/or troubleshooting
  • Problem solver
  • Computer user assistance
  • User training
  • Project management
  • Business development support
  • Customer service
  • Understanding of time to resolution vs cost
  • AWS
  • Hardware: Barracuda Applieances, Sonicwall Firewalls, Unifi Gateways, Switches, APs, Dream Machines, Dell workstations, servers and storage, HP workstations, servers and storage, Lenovo workstations, servers and storage, Yealink VOIP systems, Cisco VOIP systems, Datto Appliances, MOOD audio players, Meraki routers, LMS routers, Cradlepoints, ATAs
  • Software: MS Office 365, MS Azure, Booking, Teams, Sharepoint, Sophos SentinalOne, ESET, Malwarebytes, Cloudberry backups, Acronis Backups, Backup Assist, EaseUS products, SAGE, Quickbooks, Bluebeam, OLGA, PIMS, Allscripts, Aprima, Experity, Ring Central, Elevate, Vonage, Intermedia Exchange hosting, NetX 360, Market Q, VMware, Hyper-V, Sonicwall Global Management System, Unifi Cloud Management

Certification

  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Azure Administrator Associate

Timeline

Senior Engineer

Vital Integrators
10.2023 - 02.2024

Support Analyst

Sentinel Technologies
06.2022 - Current

Support Engineer

TechPulse Consulting LLC
10.2019 - 01.2022

IT Consultant

VJ Consulting LLC
08.2011 - 08.2019

Associate of Applied Science -

Remington College

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Chase Casebonne