Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Chase Craver

Daleville,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience the Customer Service / Claims industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Concentrix
Daleville , IN
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Investigated and resolved customer inquiries and complaints quickly.

Deputy Assessor

Madison County Govt Ctr
Anderson, IN
12.2018 - 03.2021
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Stayed updated on market trends for local area and similar property types.
  • Researched land, property and market values to complete estimations.
  • Produced reports with detailed valuations.
  • Inspected new and existing properties and noted distinctive characteristics.
  • Educated owners about assessments, resolved concerns and defended valuations during public appeals.

Laborer Worker

E&B Paving
Noblesville, IN
06.2015 - 09.2017
  • Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
  • Gathered and removed debris and discarded material [Timeframe] and upon final completion of construction project.
  • Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies.
  • Signaled equipment operators to facilitate alignment, movement and adjustment of machinery, equipment and materials for projects.
  • Worked alongside team to accomplish work goals according to schedule.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Operated power equipment to move materials and promote job efficiency.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Used radios and hand signals to coordinate communication between equipment operators and ground workers.

Highway Maintenance Technician

Anderson City Street Dept
Anderson, IN
01.2015 - 05.2015
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.
  • Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Repaired signs and fences quickly to avoid accidents and mishaps.

Highway Maintenance Technician

INDOT
Fortville, IN
11.2011 - 11.2014
  • Operated all heavy equipment properly according to employer safety specifications.
  • Removed snow, ice and debris from roadways after storms to clear major transportation routes.
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Drove transport crews, snow removers and street sweepers based on current work demands.
  • Eliminated unwanted vegetation and rodents along roadways with use of poisons.

Combat Engineer

U.S. Army
Ft Riley , KS
04.2006 - 11.2009
  • Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
  • Prepared teams for combat operations by bringing in and effectively training top talent.
  • Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
  • Placed explosives and performed mine-sweeping activities on land.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Maintained 100% accountability of assigned equipment worth more than $1,000,000.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Employed, fired and recovered anti-personnel and anti-tank mines.

Education

High School Diploma -

Highland High School
Anderson, IN
06.2005

Skills

  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Credit Card Payment Processing
  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Answering Customer Questions
  • Call Transfers
  • Critical Thinking
  • Solving Customer Concerns

Timeline

Customer Service Representative

Concentrix
10.2021 - Current

Deputy Assessor

Madison County Govt Ctr
12.2018 - 03.2021

Laborer Worker

E&B Paving
06.2015 - 09.2017

Highway Maintenance Technician

Anderson City Street Dept
01.2015 - 05.2015

Highway Maintenance Technician

INDOT
11.2011 - 11.2014

Combat Engineer

U.S. Army
04.2006 - 11.2009

High School Diploma -

Highland High School

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