Chase Cummings

As a Sales Advisor at H&M, I provided exceptional customer service by actively listening to shoppers’ needs and recommending personalized solutions. I consistently increased sales by offering expert advice on purchases and promoting additional products to enhance the customer experience. I demonstrated product features, answered questions, and resolved concerns to ensure satisfaction, while maintaining up-to-date knowledge of product lines, promotions, and company policies to deliver accurate and helpful information at all times.

As a Shift Lead, I oversaw workflow efficiency, assisted the store manager with operations, and modeled barista responsibilities. I prepared hot and cold beverages, utilized customer service skills while order taking, and ensured the store was clean, stocked, and organized. I led shifts, including during rush hours and closures, ensuring registers were closed, money was counted, and secured.

As a Barista at Dutch Bros, I prepared and served customizable coffee/energy drinks, took orders, ground beans, and steamed milks. I was knowledgeable about the menu and provided a unique customer service experience. As broistas we were tested on menu items and drink building procedures regularly. I maintained a clean and organized workspace, ensured drinks met customer satisfaction.

As a Service Advocate, I exceeded guest expectations by focusing on excellent interaction and service recovery. Knowledgeable about both physical and digital services, driving adoption and guest loyalty. We made shopping seamless at check lanes, guest services, gift registry, and pick-up/drive-up areas. While working drive-ups we maintained a delivery time of under two minutes, while making the customer feel as though they were our guest.