Chase Cyprien

Facilitate the onboarding of commercial clients by adding treasury products and modifying their profiles.

• Collaborate with Treasury Management Officers (TMOs) to track progress on implementations, including rush and escalated cases.

• Conduct client meetings to ensure a smooth onboarding experience and address any service modifications.

• Perform basic coding to support account and service implementations.

• Work cross-functionally with internal teams to streamline processes and enhance client satisfaction.

• Supported management with special projects and escalations.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Resolved concerns with products or services to help with retention and drive sales.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Run point on escalated issues for multiple Treasury Management officers and their clients.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Troubleshot and advised fixes with clients Treasury services and products.

• Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Manage inmates cell locations, free world cases and in-house cases trough our inmate tracking database Odyssey.
• As the shift's field training officer I am responsible for training and documenting new hires progress by building a detailed portfolio and evaluations to brief to the shift's lieutenant on their progress.
• Documented inmate behavior and activities in logbooks.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
• Motivated and trained employees to maximize team productivity.
• Worked in team environment to maintain high levels of productivity.
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