Summary
Overview
Work History
Education
Skills
Timeline
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Chase DeBeul

Troy,Michigan

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Sales Representative

Golling Kia Of Madison Heights
08.2023 - Current
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Increased dealership revenue with effective sales strategies tailored to individual client needs.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
  • Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.

Senior Mortgage Loan Officer

Mortgage Pros
05.2022 - 08.2023


  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Fielded customer complaints and provided solutions.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Proactively identified solutions for customers experiencing credit issues.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Client Care Specialist

Turbo Mortgage Funding
10.2021 - 05.2022
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Provided suggestions for process, application or documentation improvement.
  • Answered customer questions via telephone, email and live chat services.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Finalized sales, processed payments and scheduled deliveries.
  • Interacted with team members across departments to research and resolve customer issues.
  • Documented data and completed accurate updates to case records.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Server

Delmar Detroit
07.2019 - 09.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Greeted and maintained relationships with regular customers.

Head Barback

The Bosco
09.2016 - 07.2019
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Delivered food to customers at bar and tables.
  • Greeted customers and answered any questions.
  • Assisted wait staff with timely food delivery and guest requests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Education

High School Diploma -

Sterling Heights High School
Sterling Heights, MI
05.2017

No Degree - Marketing

Macomb Community College
Warren, MI

Skills

  • Credit Check Knowledge
  • Document Analysis
  • Customer Interaction
  • Negotiation Tactics
  • Customer Care
  • New Business Generation
  • Performance Assessment and Improvement
  • Creative Solutions
  • Analytical and Critical Thinking
  • Credit Report Verification
  • Sales closing
  • Upselling and Cross Selling

Timeline

Sales Representative

Golling Kia Of Madison Heights
08.2023 - Current

Senior Mortgage Loan Officer

Mortgage Pros
05.2022 - 08.2023

Client Care Specialist

Turbo Mortgage Funding
10.2021 - 05.2022

Server

Delmar Detroit
07.2019 - 09.2021

Head Barback

The Bosco
09.2016 - 07.2019

High School Diploma -

Sterling Heights High School

No Degree - Marketing

Macomb Community College

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Chase DeBeul