Chase Diercks
Physician Subsititute
Bettendorf,Iowa
Summary
Accomplished Physician Substitute at Octapharma Plasma Center, adept in venipuncture expertise and efficiency improvement, significantly enhanced patient outcomes. Leveraged problem anticipation and resolution skills to streamline clinic operations, mentoring staff and managing high-volume donor sessions. Proven track record in advancing medical practices and fostering team agility. Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Physician Substitute
Octapharma Plasma Center
01.2023 - Current
- Improved donor outcomes by conducting thorough examinations.
- Participated in continuing education programs to stay current on medical advancements and best practices.
- Enhanced clinic efficiency by managing patient flow and ensuring timely appointments.
- Streamlined communication with medical staff for better coordination of donors to move process along smoothly.
- Mentored junior staff members, providing guidance on best practices in donor care.
- Maintained detailed and accurate donor records, ensuring confidentiality of sensitive information.
- Assisted in development of policies and procedures to improve overall clinic operations and quality of care.
- Managed donor reactions during donation.
- Currently am Anti D trained physician substitute.
- Working in center that saw at least 300 donors a day.
- Cross trained in all areas of center to help with staffing problems and better understand how center worked overall.
- Ensured patient safety by adhering to strict infection control protocols and procedures
- Mentored junior staff members, providing guidance on best practices in patient care
- Result Developed strong relationships with patients through empathetic listening skills
- Maintained detailed and accurate patient records, ensuring the confidentiality of sensitive information
Manager
Lawns Unlimited
05.2008 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Drove team success through shared vision and recognition of quality performance.
- Provided management for internal personnel, contractors and vendors.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Reined in project costs while meeting key milestones.
- Headed project teams specializing in design and launch activities.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Took 10 calls from project clients daily to talk about changes, new budget constraints, and completion updates.
- Managed 2-3 major projects at periods of time.
- Accomplished multiple tasks within established timeframes
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Supervised labor costs and departmental expenses to remain in line with budget
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques
- Oversaw inventory management, optimizing stock levels, and reducing waste
Clinical Assistant
Genesis Medical Center
05.2022 - 01.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Assisted patients with basic care needs.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Equipped patients with assistance required for basic care.
- Performed venipuncture and administered vaccinations for patients between ages of 9 and 96.
- Engaged others with variety of activities such as reading, writing and games for entertainment purposes.
- Assisted patients with basic care needs
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism
- Sanitized, restocked, and organized exam rooms and medical equipment
- Followed comprehensive clinical protocols to safeguard patient safety
- Equipped patients with assistance required for basic care
- Collected and documented patient medical information such as blood pressure and weight
- Aided in diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
Education
Certification - Emergency Medical Technician
Eastern Iowa Community College District
Davenport, IA 08.2019 - 12.2019
High School Diploma -
Bettendorf High School
Bettendorf, IA 08.2006 - 07.2010
Skills
Problem Anticipation and Resolution
- Transcription and Dictation
- Medical Terminology
- Treatment Room Preparation
- Cleaning and Organizing
- Time Management
Physical examination
Patient Education
Patient Counseling
Emergency Management
Medical record-keeping
Maintaining privacy
Certification
Licensed EMT - December 2019-March2026
Accomplishments
- First year Physician substitute with 0 findings on internal audit.
- Became Designated Trainer 5 months into working at Octapharma.
- Able to complete area training while also training new Physician substitute on their initial training.
- Given praise by other centers when traveling to work for them when they're short staffed.
- Having low deviation rate and good knowledge of SOP's.
Timeline
Physician Substitute
Octapharma Plasma Center
01.2023 - Current
Clinical Assistant
Genesis Medical Center
05.2022 - 01.2023
Certification - Emergency Medical Technician
Eastern Iowa Community College District
08.2019 - 12.2019
Manager
Lawns Unlimited
05.2008 - Current
High School Diploma -
Bettendorf High School
08.2006 - 07.2010
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