Chase Dockham
General Manager
Plainfield,IN
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
13
13
years of professional experience
Work History
General Manager
Menards Inc. - Home Improvement
Celina, OH
02.2017 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Managed 160 team members to deliver exceptional customer service and ensure repeated business
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Drove year-over-year business growth by over 4% every year.
Department Manager
Menards Inc. - Home Improvement
Wixom, MI
08.2015 - 02.2017
- Managed team of 12 to deliver great customer service and establish repeat customers in new market.
- Lead team of 30 in setting up and opening new store.
- Lead team in extensive seasonal merchandising changes
- Increased average ticket sales by 5%
Assistant Department Manager
Menards Inc. - Home Improvement
Chesterfield, MI
03.2013 - 08.2015
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Education
Bachelor of Science - Excercise Science
Central Michigan University
Mount Pleasant, MI05.2013
Skills
- Finance and Accounting Oversight
- Critical Thinking
- Records Organization and Management
- Performance Monitoring and Evaluation
- Customer Service
- Mathematical Calculation and Reasoning
Accomplishments
- Increased sales by over 46% since starting at my current position.
- Supervised team of 160+ staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and reduce turnover by 15%
- Led a team of 30 in the set up and opening of a new store construction
- Lead a team of 20 in the timely completion of a 2 million dollar remodel over the course of 6 months
- Developed and promoted fellow managers to help facilitate 10% further company growth
Additional Information
Former college athlete that has brought that competitive nature into every aspect of life. Whatever I am doing, I want to be the best and will give it everything I have to make that expectation come true.
Timeline
General Manager
Menards Inc. - Home Improvement
02.2017 - Current
Department Manager
Menards Inc. - Home Improvement
08.2015 - 02.2017
Assistant Department Manager
Menards Inc. - Home Improvement
03.2013 - 08.2015
Bachelor of Science - Excercise Science
Central Michigan University