Chase Dodson

Oversee daily operations for a high-volume horticulture service branch, managing 20+ technicians servicing corporate, hospitality, and retail clients across Texas.

• Own the client service cycle—from initial scheduling and onboarding to mid-term check-ins and long-term relationship management.
• Maintain active communication with clients to ensure satisfaction, resolve issues quickly, and coordinate special project timelines (e.g., seasonal installations, large-scale events).
• Lead technician scheduling and calendar alignment to maximize efficiency while ensuring all service obligations are met or exceeded.
• Manage budgets, route profitability, KPI reporting, and staffing decisions with an eye toward sustained performance and branch growth.
• Coordinate internal handoffs between sales, field teams, and supervisors, ensuring seamless client experiences.

• Founded and operated a regional logistics company focused on cost-effective courier and freight solutions.
• Served as the primary point of contact for clients—developing proposals, overseeing contracts, and resolving service concerns in real time.
• Led scheduling and dispatch, ensuring efficient route planning, SLA adherence, and client communication.
• Created and implemented service standards, tracking systems, and a CRM for better visibility and internal coordination.
• Trained and coached support staff to take ownership of client relationships and represent the brand with professionalism.

• Spearheaded client onboarding, contract execution, and service coordination for a rapidly growing medical courier company.
• Oversaw daily scheduling and dispatch of 40+ couriers handling high-priority medical specimens and equipment.
• Coordinated schedules across 9 states, working closely with healthcare providers, lab directors, and airline partners.
• Maintained CRM data for tracking deliveries, client contacts, incident reports, and compliance documentation.
• Collected client feedback and led continuous improvement efforts, increasing satisfaction scores and retention.
• Provided direct support to sales and operations teams, translating client needs into clear deliverables and action plans.

• Facilitated coordination between military units and civilian organizations during training exercises and civil support operations.
• Supported relationship-building with civil leadership, NGOs, and local populations in the context of disaster readiness and humanitarian exercises.
• Conducted needs assessments, helped coordinate resource delivery, and supported integration of military capabilities into civilian environments.
• Honed clear, calm, and strategic communication under pressure—skills that directly support civilian leadership roles.