Summary
Overview
Work History
Education
Skills
Humanitarian Work
Timeline
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Chase Doughty

Chase Doughty

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

2
2
years of professional experience

Work History

Account Manager

Rocket Lawyer
06.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of over 50 accounts, ensuring timely communication and effective problem resolution.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

Sales Development Representative

Adhere Health
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Achieved and exceeded monthly and annual sales targets.

Inside Sales Representative

Aegis Sciences Corporation
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Sales Associate

Orangetheory Fitness
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Veterinary Receptionist

Bluegrass Veterinary Hospital
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.

Education

Bachelor of Science - Marketing

Weber State University
Ogden, UT
08.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving
  • Account Management
  • Client Relations
  • Goal-Oriented
  • Relationship building and management
  • Issue Resolution
  • Networking skills
  • Account development
  • Team Training
  • Goals and performance

Humanitarian Work

Served on multiple missions at my church home both locally and internationally.

Timeline

Account Manager

Rocket Lawyer
06.2022 - Current

Sales Development Representative

Adhere Health

Inside Sales Representative

Aegis Sciences Corporation

Sales Associate

Orangetheory Fitness

Veterinary Receptionist

Bluegrass Veterinary Hospital

Bachelor of Science - Marketing

Weber State University

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Chase Doughty