Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Community Service
Personal
Best Bit Award Bothell High School, Dramafest 2022
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Chase E. Jensen

Kenmore,WA

Summary

Seeking a part-time customer service or services job while attending college.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Knowledgeable designer with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in illustrative role.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Part-Time Drive-Thru Manager

Jimmy Johns
04.2024 - 05.2024
  • Managed a drive-thru service line by providing sandwich makers with customers’ orders.
  • Handled maintenance duties around the restaurant, such as cleaning tables, sweeping the floor, and restocking supply areas.
  • Maintained several queues of drive-thru customers and promptly provided orders.
  • Assisted with food prep in accordance with safety protocol.
  • Trained staff on food safety protocols and customer service standards.
  • Oversaw daily operations, ensuring timely sandwich preparation and delivery.
  • Managed inventory levels, reducing waste through efficient stock rotation.
  • Accomplished multiple tasks within established timeframes.

Part-Time Customer Service Worker

Taco Time
07.2023 - 03.2024
  • Managed a customer service line by providing cooks with customers’ orders.
  • Handled maintenance duties around the restaurant such as sweeping, window-wiping, and restocking.
  • Coordinated several challenging queues of drive-thru customers and promptly provided their orders.
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Operated point-of-sale system to process transactions accurately and swiftly.
  • Maintained cleanliness and organization of dining area to enhance customer experience.
  • Collaborated with team members to ensure timely food preparation and delivery during peak hours.
  • Implemented suggestions for improving service efficiency, resulting in enhanced workflow processes.
  • Monitored inventory levels and communicated needs to management for restocking supplies effectively.
  • Developed strong rapport with customers, fostering loyalty through personalized service interactions.
  • Streamlined call-handling processes for improved customer service experience and reduced wait times.
  • Handled escalated calls from frustrated customers calmly and professionally, ultimately achieving successful resolutions that satisfied both parties involved.

Sampler

Advantage Solutions
01.2025 - Current
  • Conducted sampling procedures to ensure product quality and compliance with safety standards.
  • Assisted in preparing samples for analysis, maintaining accuracy throughout the process.
  • Documented sample collection results, ensuring data integrity and traceability.
  • Collaborated with team members to streamline sampling operations and improve workflow efficiency.
  • Maintained equipment used for sampling, adhering to maintenance schedules and operational guidelines.
  • Analyzed sample results and communicated findings to relevant departments for quality assurance decisions.
  • Maintained a safe working environment through diligent adherence to safety guidelines when dealing with potentially harmful substances during the sampling process.
  • Demonstrated adaptability by quickly adjusting to changing project requirements or environmental conditions during the sampling process.
  • Ensured data integrity by maintaining up-to-date records of all collected samples and corresponding information.

Receptionist

Great Clips Salon
08.2024 - 04.2025
  • Managed front desk operations, ensuring positive first impressions for visitors and clients.
  • Coordinated appointment scheduling and maintained accurate office calendars to optimize workflow.
  • Assisted in handling incoming calls, directing inquiries to appropriate departments efficiently.
  • Processed client check-ins and registrations while maintaining confidentiality of sensitive information.
  • Maintained cleanliness and organization of reception area, contributing to a welcoming environment.
  • Developed strong relationships with clients, enhancing customer satisfaction through attentive service.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

Diploma -

Bothell High School
Bothell, WA
06.2023

Associate of Arts - Illustration

Lake Washington Institute of Technology
Kirkland, US
06-2026

Skills

  • Customer service

  • Team leadership

  • Time management

  • Decision-making

  • Documentation and reporting

  • Performance management

  • Performance evaluations

  • Key performance indicators

  • Clear communication

  • Safety procedures

  • Innovation management

  • Adaptability and flexibility

  • Verbal and written communication

Accomplishments

  • Awarded for “Best Bit Part” at BHS Dramafest.
  • Achieved deputy belt status in Seattle Tae Kwon Do class.

Certification

  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager

Languages

English
Full Professional
Japanese
Limited Working

Interests

  • Historical Exploration
  • Adventure Travel
  • Train Travel
  • Road Trips
  • Backpacking and Hiking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Drawing and Painting
  • Acting and Theater
  • Experimenting with different creative mediums, like oil pastel, sketch painting, and comic/manga making to expand skills and techniques
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Creative Writing
  • Graphic Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Exploring various forms of art, such as color composure, wet paper mache, and plastic carving, to nurture creativity and personal growth
  • Music
  • Digital Art and Animation
  • Design and Build Websites
  • Baking
  • Cooking
  • I like trying new recipes and food trends
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Volunteering
  • Outdoor Recreation
  • Playing Sports

Timeline

Sampler

Advantage Solutions
01.2025 - Current

Receptionist

Great Clips Salon
08.2024 - 04.2025

Part-Time Drive-Thru Manager

Jimmy Johns
04.2024 - 05.2024

Part-Time Customer Service Worker

Taco Time
07.2023 - 03.2024

Diploma -

Bothell High School

Associate of Arts - Illustration

Lake Washington Institute of Technology

Community Service

BHS Link Program, 2022-09, Assisted BHS Link Program in guiding freshmen students.

Personal

  • Produced three high-quality paperback fan comics.
  • Completed two high-school art classes.
  • Wrote ten college-level illustrative presentations.

Best Bit Award Bothell High School, Dramafest 2022

  • Was playing a bit part in a stage production during a Dramafest session at Bothell High School during late 2022.
  • The part was only 30 seconds long, yet the stage producers enjoyed my performance so much that it stood out to them.

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