Chase Fellers
Johns Island,SC
Summary
- I’m enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
- I’m a seasoned customer associate with 3+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
- Experienced Sales Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
3
3
years of professional experience
Work History
Customer Service Associate/Stocker
Walgreens
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server
Ihop
10.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Stocker
Walmart
05.2023 - 07.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Delivery Driver
Dominos
01.2023 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Pizza Hut
09.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Server
Ihop
10.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Seasonal Associate
Greenside Up
05.2021 - 08.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained relationships with customers to maximize sales opportunities.
Education
Bachelor Of Business - Finance
University of North Carolina At Pembroke
Pembroke, NCDiploma - High School
Jack Britt High School
Fayetteville, NC06.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- POS System Operation
- Product and service solutions
- Sales closing
- Quality Assurance
- Inventory Control
- Calm and Professional Under Pressure
- Computer Skills
- Teamwork and Collaboration
- Money handling abilities
- Understanding Customer Needs
- Store maintenance
Aboutme
19, 07/05/04, Worked in customer service/retail for over 3 years
Timeline
Customer Service Associate/Stocker
Walgreens
01.2024 - Current
Server
Ihop
10.2023 - 12.2023
Stocker
Walmart
05.2023 - 07.2023
Delivery Driver
Dominos
01.2023 - 05.2023
Delivery Driver
Pizza Hut
09.2022 - 12.2022
Server
Ihop
10.2021 - 05.2022
Seasonal Associate
Greenside Up
05.2021 - 08.2021
Bachelor Of Business - Finance
University of North Carolina At Pembroke
Diploma - High School
Jack Britt High School
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