Dedicated food and beverage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Whirl'd Concepts
08.2022 - 08.2023
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Managed team schedule with eye for coverage needs and individual strengths.
Enforced quality assurance protocols to deliver ideal customer experiences.
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout establishment.
Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
Increased customer satisfaction by addressing and resolving concerns in timely manner.
Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Food and Beverage Coordinator
Scottsdale Fairmont Princess
06.2021 - 12.2021
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
Increased revenue by upselling premium products during peak hours, utilizing effective sales techniques.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Worked closely with marketing teams on promotional activities that generated increased foot traffic.
Assistant Restaurant Manager
Neiman Marcus Cafe
05.2019 - 11.2020
Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Coordinated special events and promotions, drawing in new customers and increasing revenue.
Ensured compliance with health department regulations by maintaining clean and safe dining environment.
Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Assisted with menu development, resulting in diverse and appealing selections for patrons.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Catering Coordinator
Guckenheimer
01.2017 - 05.2019
Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Delivered exceptional culinary experiences by working closely with chefs to develop innovative menus tailored to clients'' preferences.
Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.