Chase Fine
Gannett
10
years of professional experience
Dynamic Training Manager with a proven track record in developing and implementing innovative onboarding programs. Specialized in virtual training and soft skills enhancement, driving measurable improvements in employee performance and engagement.
Work History
Training Manager
5 Years 7 Months- Assessed training needs through collaboration with department leaders to align initiatives with business goals.
- Developed and implemented training programs to enhance employee skills and performance.
- Facilitated onboarding sessions for new hires, ensuring smooth transition into company culture.
- Designed engaging e-learning modules using industry-standard software to improve user experience and retention.
- Monitored and evaluated training effectiveness, providing actionable feedback for continuous improvement.
- Mentored junior trainers, fostering professional growth and enhancing team capabilities in delivering content.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Reduced onboarding time for new hires through the development of effective orientation modules.
Coaching Team Member
2 Years 1 Month- Developed and implemented coaching strategies to enhance team performance and productivity.
- Facilitated training sessions for new team members, ensuring alignment with organizational goals.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Mentored junior coaches, fostering skill development and effective communication within the team.
- Led workshops on best practices in coaching methodologies, enhancing knowledge sharing across departments.
- Enhanced team performance by implementing effective coaching strategies and techniques.
Retention Specialist
2 Years 2 Months- Implemented targeted communication campaigns that increased customer retention metrics.
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Collaborated with cross-functional teams to optimize customer experience and engagement initiatives.
- Analyzed customer feedback data to identify trends and inform service improvements.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Education
Associate of Science - Business
108 hours towards completion - Business
Skills
Onboarding process
Employee training
Orientation program
Onboarding strategy
Remote training
E-learning design
Virtual instruction
Coaching techniques
Training assessment
Customer support
Teamwork
Accomplishments
- Trained more than 400 full time associates and 150 flex-time associates.
- Supervised team of 20 staff members.
- Restructured and implemented in-house and external signature training series.
- Successfully developed an online training environment for new hires in a short period of time during Covid.
Timeline
Training Manager
Gannett
04.2017 - 11.2022Read More
Coaching Team Member
Gannett
03.2015 - 04.2017Read More
Retention Specialist
Gannett
01.2013 - 03.2015Read More
Jefferson Community And Technical College
Associate of Science from Business
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Indiana University, Southeast
108 hours towards completion from Business
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