Chase Fraga
Clarkston,MI
Summary
Skilled deli manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and a chance to grow as a retail professional.
Overview
20
20
years of professional experience
Work History
Deli Manager
Mountain Avenue Market
01.2018 - 09.2023
- Ensured cleanliness and sanitation of deli area, equipment and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract customers to the deli section.
- Provided guidance and mentorship to team members on how best to serve customers.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Managed daily operations of the deli department including staffing, scheduling and merchandising.
- Collaborated with other departments within the store to ensure smooth operations.
- Reconciled daily transactions, balanced cash register and deposited restaurants earnings at bank.
- Delegated work to staff setting priorities and goals.
Manager
Trader Joe's
01.2013 - 01.2018
- Created and managed relationships with wineries, distributors and other suppliers to ensure consistent quality.
- Maintained accurate records of all wine purchases and inventory levels.
- Conducted market research to stay abreast of industry trends in order to make informed buying decisions.
- Analyzed sales data to determine which types of wine were selling most quickly and adjust orders accordingly.
- Organized promotional events featuring select wines in order to increase sales value.
- Researched consumer tastes, preferences, trends, pricing strategies, competitor offerings in order to identify potential opportunities for growth within the organization's portfolio of wine.
- Provided training sessions for staff members on how best to present certain wines as well as proper storage techniques for long-term preservation services.
- Maintained up-to-date knowledge base regarding vintages, appellations, styles, producers, great varieties.
- Assisted customers with selecting the right type of wine based upon personal preference or occasions.
- Organized inventory for multiple locations and diversified product selections.
Cook/Cashier
Lipuma's Coney Island
01.2004 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Art History
Central Michigan University
Mount Pleasant, MIHigh School Diploma -
Rochester Adams High School
Rochester Hills, MI08.2006
Skills
- Inventory management
- Product rotation
- Team direction
- Staff training
- Customer service
- Food safety
- Menu planning
- Inventory control
- Worker training
- Food and beverage service
- Greeting and seating guests
- Team collaboration
- Critical thinking
Timeline
Deli Manager
Mountain Avenue Market
01.2018 - 09.2023
Manager
Trader Joe's
01.2013 - 01.2018
Cook/Cashier
Lipuma's Coney Island
01.2004 - 01.2012
No Degree - Art History
Central Michigan University
High School Diploma -
Rochester Adams High School
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