Chase French
Mason,MI
Summary
Seeking a growth opportunity that better utilizes my talents, and skillsets
Over 8 years in practical and working customer service experience Excellent working knowledge of computers, technology, and frequently used programs - Ability to perform clerical and secretarial functions Ability to read and interpret given data Ability to operate multiple phone systems, including emergency and medical lines Knowledge in emergency management and ability to maintain stressful situations Able to adapt quickly and able to retain and relay information Ability to learn and adapt in changing work environments Friendly and easy to approach upbeat attitude Experience in training fellow and new employees Ability to keep an accurate and organized stock room First aid and CPR certified Excellent time management skills Ability to read and interpret customer wants and needs. Displays patience and understanding when dealing with difficult customers and situations Ability to communicate clearly and calmly Strong Christian ethics and integrity Ability and willingness to learn
Overview
19
19
years of professional experience
Work History
Digital Licensed Representative
Farm Bureau Mutual Insurance Company of Michigan
12.2018 - Current
- PC License received December 2021
- Live chat
- In addition to being on Livechat, I am able to do new business quotes, and training
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Fostered a positive work environment by maintaining open lines of communication, offering constructive feedback, and celebrating team successes.
- Demonstrated expertise in various financial products, helping clients make informed decisions based on their unique circumstances.
- Contributed to team success by sharing best practices and collaborating on innovative solutions for common challenges.
- Currently working work units, helping several chats on teams with high level billing issues.
- Balanced multiple priorities while maintaining exceptional attention to detail and delivering high-quality results under tight deadlines.
- Ne
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Educated clients on policy options, ensuring understanding of coverage and benefits.
- Mentored junior representatives, fostering skill development and enhancing team performance.
Specialist
American Cancer Society
08.2017 - 11.2017
- Worked as a clerical specialist with the American Cancer Society.
- Used Microsoft Word and Excel for Data Entry and recording.
- Called customers and helped them become team leaders for Making Strides against Breast Cancer.
- Helped customers with everything from cold calling to fundraising.
Dispatch Clerk / Security Officer
G4S Secure Solutions North America
09.2016 - 02.2017
- Worked as a dispatch clerk in the security office.
- Performed clerical office duties, including filing and organizing data.
- Responsible for data entry and recording (word, excel).
- Handled emergency communications on multiple modes of communication (radio, phone, emergency phone).
- Completed thorough, and documented patrols.
- Completed vehicle patrols fence-line perimeter checks.
Customer Service Representative
Sparrow Michigan Athletic Club
01.2007 - 01.2016
- Worked in the locker rooms, and throughout the club striving to help all customers have the best experience possible.
- Kept a clean and often complimented work area.
- Quickly became a 'go-to' employee and was trusted with training of new employees and special tasks.
- Kept a clean and well organized stock room and recorded accordingly.
- Went above and beyond the duties of the job and frequently worked extra.
- Often dealt with upset customers and did whatever needed to best help the given situations.
Education
A.A. - Business & Marketing
Lansing Community College
01-2027
Skills
- Customer Service
- Clerical Functions
- Secretarial Functions
- Data Interpretation
- Phone System Operation
- Emergency Management
- Stress Management
- Adaptability
- Information Retention
- Learning Agility
- Positive Attitude
- Organizational Skills
- Time Management
- Communication Skills
- Ethics
- Industry networking
- Insurance regulations
- Client relationship building
- Data entry proficiency
- Technical troubleshooting
- Account servicing
- Policy analysis
Additional Information - Summary Of Skills
- Over 8 years in practical and working customer service experience
- Excellent working knowledge of computers, technology, and frequently used programs
- Ability to perform clerical and secretarial functions
- Ability to read and interpret given data
- Ability to operate multiple phone systems, including emergency and medical lines
- Knowledge in emergency management and ability to maintain stressful situations
- Able to adapt quickly and able to retain and relay information
- Ability to learn and adapt in changing work environments
- Friendly and easy to approach upbeat attitude
- Experience in training fellow and new employees
- Ability to keep an accurate and organized stock room
- First aid and CPR certified
- Excellent time management skills
- Ability to read and interpret customer wants and needs.
- Displays patience and understanding when dealing with difficult customers and situations
- Ability to communicate clearly and calmly
- Strong Christian ethics and integrity
- Ability and willingness to learn
Timeline
Digital Licensed Representative
Farm Bureau Mutual Insurance Company of Michigan
12.2018 - Current
Specialist
American Cancer Society
08.2017 - 11.2017
Dispatch Clerk / Security Officer
G4S Secure Solutions North America
09.2016 - 02.2017
Customer Service Representative
Sparrow Michigan Athletic Club
01.2007 - 01.2016
A.A. - Business & Marketing
Lansing Community College