Experienced management professional with a strong track record in team leadership and operational oversight. Proven ability to achieve goals through collaboration and adaptability to changing demands. Skilled in conflict resolution, process improvement, and creating a positive work environment.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Slick City, Denver west Co
09.2024 - Current
Key Holder
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Maintenance Manager
All Thrills Fun Park, Westminster Co
01.2022 - 06.2024
Key Holder
Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
Supervised employee performance, preventive maintenance, and safety.
Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
Scheduled regular inspections of equipment and facilities to manage wear and tear.
Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
Facilities Manager III
Denver public Schools, Denver Co
06.2023 - 02.2024
Key Holder
Responded to building emergencies and managed repairs.
Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
Investigated problems and determined appropriate remedies.
Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
Controlled expenses to meet budget requirements.
Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
Interviewed, hired, and trained qualified maintenance employees.
Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
Team member
Wendy's Arvada Co
06.2021 - 07.2022
Fast paced environment
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Operated register to process payments and collect cash payment for order totals.
Worked different stations to provide optimal coverage and meet production goals.
Addressed and resolved customer complaints in polite and professional manner.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma -
Pomona High School
05.2023
Skills
Building Maintenance
Food preparing
Customer service
Leadership
Problem-solving
Communication
Conflict resolution
Time management
Teamwork
Money handling
Team leadership
Decision-making
Accomplishments
I achieved building my own maintenance program, which they still use today, by completing a maintenance program where I was teaching the future of tradesmen and women the basics of the trades with accuracy and efficiency.